Controller/Dispatcher

CapMetro; Norfolk (VA); Hybrid; USD 61,000 - 83,000; Full time

Job summary

Hampton Roads Transit in Norfolk is seeking a Rail Supervisor to oversee the daily operations of light rail vehicles and maintenance vehicles. You will ensure safety procedures are followed, coordinate maintenance along the right‑of‑way, and guide rail operators in procedures and rules.

The role includes payroll support and record-keeping, with compliance to DOT and agency audits. Qualified candidates must have a CDL, be able to pass LRV training, and demonstrate strong communication and

Qualifications

• Associate Degree in Business Management or related field preferred.
• Must pass LRV Operator training and re-qualify as directed.
• CDL Class B license with air brake and passenger endorsements.
• Strong written and verbal communication skills.

Responsibilities

• Supervise day-to-day operations of light rail vehicles and maintenance vehicles.
• Approve and coordinate maintenance activities along the right-of-way.
• Direct troubleshooting and coordination for LRVs and maintenance.
• Enter daily rail activities into databases and logs.
• Manage payroll and staff scheduling as needed.

Job description

Salary $72,000

This position is responsible for the day-to-day supervision and direction of all light rail vehicles and track maintenance vehicles. Also the completion of operating forms/documents as required for HRT Light Rail operations.

Essential Job Functions

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Ensure that the agency's safety procedures, policies and rules are followed by all HRT employees, non-HRT personnel and visitors that transcend the right-of-way.
• Approves monitors and coordinates all maintenance activities along the right-of-way.
• Directs the troubleshooting of defective equipment and coordinates the replacement of LRVs with LRV Maintenance.
• Report delays and problems promptly and take appropriate actions to correct performance and maintain established schedules.
• Enter daily rail activities into various databases, logs and turn-over documents.
• Directs, instructs, assigns and assist Rail Operators in proper rail operating rules and procedures.
• Direct all rail vehicle movement along the alignment ROW.
• Develop and implement procedures and schedules to regulate the activities of light rail vehicle operators: assist in the developing and implementing performance standards for light rail operators and evaluate employee productivity and performance against established standards.
• Performs all mark-ups (runs, vacation, holiday, line, extra board).
• Complete payroll as needed.
• Assist in the preparation of safety procedures, rules and regulations for light rail operations; participate in emergency situations involving vehicles, equipment and passengers: notify appropriate persons in the event of emergency.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO Program audit, etc.
• Performs other duties as assigned.

Required Knowledge, Abilities and Skills essential to lob Functions

• Must be able pass LRV Operator training course and re-qualify as directed.
• Must be able to secure and maintain a Virginia Commercial driver’s License.
• Ability to learn the day-to-day operation of HRT's Transit System, including the collective bargaining agreement, safety regulations, and guidelines; train and bus service schedules and fare structures.
• Ability to maintain an effective working relationship with operators.
• Ability to learn troubleshooting of HRT's Light Rail Vehicles.
• Ability to manage several different tasks at the same time while directing train movement.
• Ability to evaluate the work of employees, develop procedures, rules and schedules and instruct employees on operation and safety procedures.
• Must demonstrate the abilities to navigate train movement in a minimally equipped Non SCADA environment.
• Ability to communicate effectively both orally and in writing and while working under pressure.
• Must be able to navigate through Microsoft Word, Excel, understand Access as well as general typing skills.

Required Software Knowledge and Skills essential to lob Functions

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications

Email, Internet, Microsoft Word, Excel, PowerPoint, HASTUS Management System

Safety Responsibility

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.

Training and/or Education

Preferred qualifications include the completion of an Associate Degree in Business Management or, Business Administration or related field; experience as a Rail Supervisor, Controller or Instructor within a light rail system; must successfully demonstrate effective oral and written communication skills and knowledge of all transit operations and activities.

Required Experience

Four (4) years progressive experience to include at least two (2) years as a Rail Instructor and acombination of: two (2) years as a Dispatcher/Rail Supervisor, or at least (3) years as a Transportation Supervisor or, over (4) years’ experience as an Operator (Rail/Bus) with exceptional work performance and solid management experience to demonstrate leadership capabilities.

Licenses or Certificates

Must have CDL Class B license and/or CDL permit and the ability to acquire within sixty (60) days of employment a valid Virginia CDL Class B license with air brake and passenger endorsements.

Special Requirements

• Ability to pass DOT physical examination.
• Must be able to pass essential function tests conducted by HRT Rail Operations:
  • Agility Assessment
  • Written Assessment
• This position is classified as essential personnel.

FLSA Status

Exempt

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work involves operating or supervising the operation of Light Rail Vehicles their equipment.

Unusual Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties will require working weekends and Holidays.

INDSJ

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at:

Phone: [phone]
Email: [e-mail]

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.