Control Systems Operations Coordinator

BSC Industries, Inc; Providence (RI); On-site; USD 48,000 - 72,000; Full time

Job summary

BSC Industries in Providence, RI is seeking a Control Systems Operations Coordinator to manage daily production orders, purchasing, service tickets, and billing documentation in our ERP environment. You will coordinate with engineering, production, accounting, suppliers, and customers to ensure timely and accurate transactions.

You will independently handle routine tasks, monitor outstanding items, and follow up to keep workloads moving while leaders focus on field work, production oversight,

Qualifications

• High school diploma or equivalent required; associate degree or relevant training preferred.
• Experience in purchasing, production administration, order processing, or operations support preferred.
• Experience using ERP systems; Prophet 21 or comparable software preferred.
• Strong proficiency with Microsoft Outlook and Excel.
• Ability to manage multiple priorities, work independently, and follow through on open items.
• Strong attention to detail, communication, organization, and problem-solving skills.
• Experience in manufacturing, electrical controls, industrial distribution, or service operations is a plus.

Responsibilities

• Create, process, update, and maintain production orders and supporting documentation in the ERP system; track order status and follow up on missing information.
• Process purchasing requirements for production and custom projects, including purchase orders, supplier confirmations, delivery dates, and material shortages.
• Coordinate with engineering and production personnel to confirm approved bills of materials, required components, and order documentation before processing transactions.
• Track open purchase orders, backorders, and material availability; communicate delays and escalate issues that may affect customer commitments.
• Process service tickets, work orders, and supporting paperwork for service visits, installations, repairs, and other customer work.
• Prepare and verify billing documentation for production and service work; coordinate with Accounting to support timely, accurate invoicing.
• Monitor designated departmental email and customer or supplier requests; respond to routine matters and route technical decisions to appropriate personnel.
• Maintain accurate ERP records, organized electronic files, and documentation for purchasing, production, service, and billing activities.

Skills

Attention to detail

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Associate degree or relevant training

Tools

ERP systems

Prophet 21

Outlook

Excel

Job description

Description

Job Summary

The Control Systems Operations Coordinator supports the daily business and operational activities of the BSC Controls Division. This role processes production orders, purchasing transactions, service tickets, billing documentation, and related records while coordinating with engineering, production, accounting, suppliers, and customers. The coordinator is expected to independently manage routine transactions, monitor outstanding requirements, and provide dependable follow-up so technical and production leaders can focus on field work, production oversight, and employee development.

About BSC Industries

For decades, companies have relied on BSC Industries to keep their operations running. We’ve earned that trust by combining deep product expertise with strong supplier partnerships - delivering the right solutions, at the right time, on the right terms. Our customers choose us because we understand their challenges, move quickly to solve them, and consistently deliver results.

Today, BSC is in an exciting period of rapid growth. We are expanding our reach, strengthening our capabilities, and investing in our people to meet increasing demand across the markets we serve. Our growth creates real opportunity - for driven sales professionals, problem-solvers, and relationship builders who want to make an impact and help accelerate our momentum.

At BSC, you’re not just filling a role - you’re helping customers succeed, building lasting partnerships, and contributing to a company that is scaling with purpose. If you’re energized by growth, motivated by results, and excited to be part of a high-performance team with strong industry roots and ambitious forward vision, BSC Industries is a place where you can build a meaningful and upward-moving career.

Requirements

Key Responsibilities:

• Create, process, update, and maintain production orders and supporting documentation in the ERP system; track order status and follow up on missing information.
• Process purchasing requirements for production and custom projects, including purchase orders, supplier confirmations, delivery dates, and material shortages.
• Coordinate with engineering and production personnel to confirm approved bills of materials, required components, and order documentation before processing transactions.
• Track open purchase orders, backorders, and material availability; communicate delays and **escalate** issues that may affect customer commitments.
• Process service tickets, work orders, and supporting paperwork for service visits, installations, repairs, and other customer work.
• Prepare and verify billing documentation for production and service work; coordinate with Accounting to support timely, accurate invoicing.
• Monitor designated departmental email and customer or supplier requests; respond to routine matters and route technical decisions to appropriate personnel.
• Maintain accurate ERP records, organized electronic files, and documentation for purchasing, production, service, and billing activities.

Qualifications

• High school diploma or equivalent required; associate degree or relevant additional training preferred.
• Prior experience in purchasing, production administration, order processing, or operations support preferred.
• Experience using ERP systems; Prophet 21 or comparable manufacturing/distribution software preferred.
• Strong proficiency with Microsoft Outlook, Excel, and routine business documentation.
• Ability to manage multiple priorities, work independently, and follow through on open items.
• Strong attention to detail, communication, organization, and problem-solving skills.
• Experience in manufacturing, electrical controls, industrial distribution, or service operations is a plus.
• Familiarity with bills of materials, production orders, purchasing, and service documentation is a plus.

EEO Statement

BSC Industries is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact Human Resources.