Control Service Technician

CPM Holdings, Inc; Saint Charles (MO); On-site; USD 65,000 - 75,000; Full time

Job summary

CPM Acquisition Corp. is seeking a Control Service Technician to provide post-startup service and support to our outside customer base. You will troubleshoot PLC, HMI, and training issues via VPN, and interface with customers through phone, email, and ticketing systems.

You will work on a wide range of control systems, diagnose network and ladder logic issues, and log time spent with customers. Occasional travel to bakeries and industrial sites is possible.

Qualifications

• Two-year associate degree in electronics or electrical tech is required.
• Experience in PLC/HMI programming and control systems is preferred.
• Strong written communication and problem-solving skills are essential.
• Customer service mindset for supporting clients and teams.
• Familiarity with Rockwell/Siemens automation platforms is advantageous.

Responsibilities

• Troubleshoot programming, electrical, and mechanical issues for customers.
• Escalate requests to projects or sales as appropriate.
• Make minor ladder logic modifications for PLCs.
• Troubleshoot Ethernet and HMI communications.
• Log issues and track time spent per customer.
• Navigate VPN connections to customer sites.
• Read and interpret electrical drawings.
• Suggest material or machinery changes to reduce costs or boost production.
• Provide technical and non-technical support to clients and staff.
• Collaborate with team to delegate requests.
• Follow up on issues to ensure resolution.
• Coordinate with service management for after-hours calls on rotation.

Skills

PLC programming

HMI programming

Industrial process control

Customer service

Engineering principles

Written communication

Problem solving

MS Office

Attention to detail

Distribution of workload

Education

Associate degree in Electronics or Electrical Technology

Job description

Job Summary

The Control Service Technician is responsible for providing post-startup service and support to our outside customer base. Service Techs interface with customers through phone, email, and ticketing systems. Often troubleshooting customer PLC, HMI, and training issues over VPN connections to resolve and escape issues as needed.

General Statement of Duties

Troubleshoot existing PLC ladder logic, communication issues, interlocking issues, PLC panel components, as well as help clarify operations questions. Techs accurately track time and work well with others. Lead direction of after-hours service calls on a week-long rotation every ~4 weeks.

Essential Functions

• 1. Work with a wide range of customers to help troubleshoot programming, electrical, and mechanical issues.
• 2. Determine when a support request needs to be escalated into the projects department or quoted through sales.
• 3. Make minor modifications to ladder logic PLC programming.
• 4. Troubleshoot Ethernet network communication issues.
• 5. Diagnose HMI communication issues.
• 6. Log customer issues and track time spent working with each customer.
• 7. Work through various VPN connections the customer sites.
• 8. Read and understand electrical drawings
• 9. Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
• 10. Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
• 11. Work within a team to delegate requests.
• 12. Follow up on issues to see them through to their resolution.

ENVIRONMENT

Office conditions, with rare field trips to bakeries, feed mills and other industrial facilities where hot and dusty environments are prevalent.

REPORTING RELATIONSHIP

Control Systems Engineering and Customer Service Manager

SUBORDINATE POSITIONS

No formal subordinates.

PHYSICAL REQUIREMENTS

• Standing, sitting, unilateral and bilateral movement, reaching, grasping, talking and hearing.
• Clarity of vision at 20 inches or less with the ability to bring objects into sharp focus while reading computer screen.
• Must be able to deal with field conditions that are dusty and hot (110°F).
• Occasionally work on lifts and ladders that are approximately 20’ off the ground.
• Must have a valid driver’s license and be able to rent a car.
• Must be able to fly commercial airlines both nationwide and internationally.
• Must be able to lift 40 lbs.

TRAVEL REQUIREMENTS

occasional (<10%) nationwide travel is preferred but not required.

TRAINING REQUIREMENTS

• Allen Bradley RSLogix
• Inductive Automation Ignition, or Rockwell Factory Talk View HMIs
• In-house and on-the-job training will be provided to certify technician as proficient in the installation and repair of controls systems and products

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

QUALIFICATIONS

• 1. Two-year Associate degree in Electronics or Electrical Technology.
• 2. Preferred 2 to 4 years of work-related skill, knowledge, or experience in PLC and/or Operations.
• 3. Practical understanding and working capabilities with programming PLC logic and HMI screens (e.g. Rockwell Automation Control Logix, Siemens TIA Portal, Siemens S7, RSView, Ignition, etc.).
• 4. Understanding of industrial process control systems using PLC and PC based architectures.
• 5. Knowledge of principles and processes for providing customer and personal services.
• 6. Knowledge of the practical application of Engineering science and technology.
• 7. Practical experience with communicating effectively in writing as appropriate for the needs of the audience.
• 8. Demonstrated experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• 9. Must be proficient in use of Microsoft Office; Word, Excel, and Outlook.
• 10. Must give attention to detail and take pride in work produced

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.