Control Service Technician

CPM Holdings, Inc.; Saint Charles (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k

Medical/dental insurance

Paid holidays

Tuition assistance

Vacation

Job summary

A leading technology services provider is seeking a Control Service Technician to deliver post-startup service and support to clients in the Saint Charles area. You will troubleshoot PLC, HMI, and communication issues primarily via phone and VPN. Ideal candidates should have robust skills in electrical systems and communication troubleshooting. This role offers a dynamic environment involving both office work and occasional visits to industrial locations.

Qualifications

• Strong ability to troubleshoot programming and electrical issues.
• Experience with network communication troubleshooting.
• Valid driver’s license and ability to travel.

Responsibilities

• Interface with customers through various communication methods.
• Track time spent on customer issues.
• Provide technical support regarding equipment use.

Skills

Troubleshooting PLC ladder logic

HMI communication

VPN connections

Electrical drawings interpretation

Tools

Allen Bradley RSLogix

Inductive Automation Ignition

Rockwell Factory Talk View HMIs

Job description

Job Summary

The Control Service Technician is responsible for providing post-startup service and support to our outside customer base. Service Techs interface with customers through phone, email, and ticketing systems. Often troubleshooting customer PLC, HMI, and training issues over VPN connections to resolve and expand issues as needed.

General Statement of Duties

Troubleshoot existing PLC ladder logic, communication issues, interlocking issues, PLC panel components, as well as help clarify operations questions. Techs accurately track time and work well with others. Lead direction of after-hours service calls on a week-long rotation every ~4 weeks.

Essential Functions

1. Work with a wide range of customers to help troubleshoot programming, electrical, and mechanical issues.
2. Determine when a support request needs to be escalated into the projects department or quoted through sales.
3. Make minor modifications to ladder logic PLC programming.
4. Troubleshoot Ethernet network communication issues.
5. Diagnose HMI communication issues.
6. Log customer issues and track time spent working with each customer.
7. Work through various VPN connections the customer sites.
8. Read and understand electrical drawings.
9. Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
10. Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
11. Work within a team to delegate requests.
12. Follow up on issues to see them through to their resolution.

Environment

Office conditions, with rare field trips to bakeries, feed mills and other industrial facilities where hot and dusty environments are prevalent.

Reporting Relationship

Control Systems Engineering and Customer Service Manager

Subordinate Positions

No formal subordinates.

Physical Requirements

• Standing, sitting, unilateral and bilateral movement, reaching, grasping, talking and hearing.
• Clarity of vision at 20 inches or less with the ability to bring objects into sharp focus while reading computer screen.
• Must be able to deal with field conditions that are dusty and hot (110°F).
• Occasionally work on lifts and ladders that are approximately 20’ off the ground.
• Must have a valid driver’s license and be able to rent a car.
• Must be able to fly commercial airlines both nationwide and internationally.
• Must be able to lift 40 lbs.

Travel Requirements

occasional (<10%) nationwide travel is preferred but not required.

Training Requirements

• Allen Bradley RSLogix
• Inductive Automation Ignition, or Rockwell Factory Talk View HMIs
• In-house and on-the-job training will be provided to certify technician as proficient in the installation and repair of controls systems and products

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.