Control Room Operator - A

JSM & ASSOC LLC; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Career development

Team collaboration

Wellness program

Paid Time Off

Paid Holidays

Employee Assistance Program

Retirement plan with company match

Education and tuition assistance

Employee discounts

Uniform/Footwear program

Job summary

JSM Airport Services, LLC is hiring a Control Room Operator in Houston to support the Baggage Handling System at George Bush Intercontinental Airport. The role is full-time, 24/7 coverage, with a focus on maintaining service quality and rapid response to events.

The successful candidate will coordinate teams, monitor BHS operations, and communicate with stakeholders while following safety and operation procedures. Competitive benefits and long-term growth are offered.

Qualifications

• High School Graduate or GED.
• Experience with MS Office and ERP systems.
• Excellent communication and problem-solving skills.
• Ability to interact professionally with executives and SMEs.
• Excellent organizational skills with time management.
• Adaptable to changing priorities and working independently or in teams.
• Proficient reading, writing and speaking English.

Responsibilities

• Report BHS alarms/events, inspect blockages, and repair equipment as needed.
• Coordinate personnel and resources to maintain minimum service levels.
• Communicate with stakeholders and BHS inquiries courteously and efficiently.
• Monitor entire BHS to respond to jams, faults, power outages, and routing issues.
• Operate Windows workstations and monitoring applications.
• Document event schedules and implement call-tree notifications.
• Follow safety and compliance training; perform ancillary duties as required.

Skills

MS Office

ERP

Communication skills

Problem solving

English proficiency

Education

High School Diploma or GED

Tools

MS Office

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Control Room Operator

Full Time Houston, TX, US

JSM Airport Services, LLC is seeking a highly motivated Control Room Operator at George Bush Intercontinental Airport (IAH). This is a career-track opportunity, and we are looking for individuals ready to commit to a long-term professional future with our company, with an expected commitment of at least 1 year. The Control Room Operator is a coordination support role that assists in maintaining the airport’s Baggage Handling Systems (BHS).

Compensation

• Full Time
• Weekly Pay
• Hourly Rate: Starting at $20.00 (Depending on Experience)

Work Schedule

Must be able to work as scheduled (this is a 24-hour, seven-day-a-week operation). Holidays will be included if they fall on a scheduled workday. Shift assignments are based on the airport and company requirements.

Benefits and Perks You’ll Appreciate

• Ongoing career development and training opportunities
• Collaborate with a team in a dynamic environment
• Wellness Program
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Savings Plan with Company Match
• Education and Tuition Assistance Program
• Employee Discounts
• Uniform/Footwear Program

Responsibilities

• Report on BHS (Baggage Handling System) alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate
• Coordinate personnel and resources to ensure minimum service requirements are maintained
• Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner
• Control Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to:
• Jams
• E-Stops
• Faults
• Security
• Incorrect routing of baggage
• Power outages
• Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to:
• Workstations based on Microsoft Windows operating systems
• Customized applications to monitor BHS operations.
• Customized applications to monitor and identify baggage routing
• Telephone systems
• Reporting/Recording the schedule of events
• Startup procedures
• Implement call tree notifications based on equipment failures
• Implement fallback procedures in accordance with adopted practices
• Safety and compliance training as required
• Perform other reasonable ancillary duties to support the operation and our customer

Qualifications

• High School Graduate or General Educational Development (GED)
• Experience with computer software applications (i.e., MS Office, ERP, etc.)
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues
• Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts
• Excellent organizational skills, with the ability to manage time effectively to meet deadlines
• Possess the versatility, flexibility, and a willingness to work with constantly changing priorities
• Ability to work independently, as well as a member of various teams
• Must be able to read, write, speak, and understand English

Physical Requirements

• Ability to stand and/or walk for extended periods of time
• Ability to sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl on a frequent basis
• Ability to lift up-to 50 pounds
• Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Additional Requirements

The applicant must be able to successfully pass a drug screen (we promote/maintain a Drug Free Workplace), a driver's license check, a background check, and required federal fingerprinting, security threat assessment, as well as airport security badging, for continued employment.

Affirmative Action, Diversity, Equity, Inclusion & Equal Employment Opportunity at JSM

At JSM, we recognize that Diversity, Equity, and Inclusion is Good for Business.

Our goal is to attract good job candidates, retain our best employees, and create a more engaged and productive workforce. We want all our team members to feel safe, valued, respected, and involved in their roles at JSM. Together, we unite for diversity and inclusion.

JSM is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status, and will not discriminate against anyone based on a disability. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.