Control Room Operator

Roanoke County, Virginia; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Roanoke County, Virginia seeks a Civilian Dispatcher/Control Room Operator for the County Jail. The position involves monitoring all facility activity via CCTV and remotely controlling doors, elevators, and related equipment within the control room.

The role requires handling NCIC/VCIN terminals and producing detailed reports. Responsibilities include assisting the public with jail and court inquiries, monitoring alarms, and coordinating with EMS and supervisors during emergencies.

Qualifications

• High school diploma or equivalent is required.
• Must pass background investigation and have U.S. citizenship.
• Must be able to obtain certification in NCIC/VCIN operation.

Responsibilities

• Constantly monitors facility activities via video cameras.
• Operates control room electronic controls for doors, elevators, and equipment.
• Uses NCIC/VCIN terminals for staff and law enforcement.
• Prepares required reports and logs.
• Assists public with questions about jail and court matters by phone or in person.
• Monitors fire and panic alarm systems and reports emergencies.
• Completes testing, training, and certifications as required.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Emergency procedures

Education

High school diploma

Tools

NCIC/VCIN terminals

Job description

General Description

Civilian position performing responsible work in the control room of the County Jail. Constantly monitors all facility activities via electronic video cameras and remotely controls the movement of all personnel within the Jail by operating the electronic controls for all doors, elevators, and auxiliary equipment. Operates NCIC/VCIN terminals. Performs other duties as assigned.

• Shift Hours and/or Days Worked: 2:30p-10:30p
• Hours Required for this Position: 40/week

Essential Job Functions

• Constantly monitors all facility activities via electronic video cameras.
• Operates the electronic controls, located in the control room for all doors, elevators, and auxiliary equipment.
• Operates the NCIC/VCIN terminals for in-house staff and incoming law enforcement personnel as needed.
• Prepares required reports.
• By phone and in person, assist the public with questions and concerns about jail and court matters.
• Monitor fire alarms panels for the jail and courthouse complex.
• Monitor panic alarms from the courts and magistrates office.
• Reports emergencies and contact EMS and supervisors.
• Monitors and responds to the emergency elevator phone system for Juvenile Intake.
• Uses work-time in an efficient manner, consistent with the mission of the Jail, and under minimal supervision.
• Completes and maintains all testing, training, and certification as required by constituted authority or mandated by statute.
• Performs job tasks effectively in a professional manner under varying levels of stress and activity.

Education

Required: High school diploma or equivalent to graduation from high school.

Experience

Required: None.

Certifications/ Licenses

Required: Valid Virginia driver's license with good driving record. Learn and become certified in the operation of NCIC/VCIN terminals.

Knowledge, Skills And Abilities

• Ability to focus and recognize images immediately as they appear on monitor screens.
• Ability to learn the electronic and mechanical functions of all the controls located in the control room.
• Ability to learn and execute various emergency plans should the need arise.
• Ability to read, understand and comply with all corrections policies, procedures, rules and regulations.
• Communicate both orally and in writing.
• Ability to maintain logs and prepare detailed reports.
• Ability to multitask during routine and stressful situations.
• Ability to establish and maintain effective working relationships with co-workers, superiors, departments, and other government entities and the general public.
• Ability to deal courteously and firmly with the general public in emergency and non-emergency situations.
• Ability to work in a solo capacity while locked in a small room.

Additional Requirements

Must be a citizen of the United States, at least eighteen (18) years of age. Must have 20/30 vision with or without corrective lenses. May be subject to DMV driving record review as required by amount of work related driving, specified by support responsibilities. Individual subject to a complete background investigation. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.

Supervisory Responsibilities

None.