Control Room Operator

City of Santa Fe Springs; Salem (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

12 paid holidays

Short Term Disability Insurance

Long Term Disability Insurance

Life Insurance

Flexible Spending Accounts

Job summary

City of Santa Fe Springs is seeking a Civilian Jail Control Room Operator. The role involves monitoring CCTV, operating control room doors and elevators, and handling NCIC/VCIN terminals in a county jail environment.

You will prepare comprehensive reports, assist the public with jail and court questions, and monitor safety systems. Requires a high school diploma and Virginia certification readiness; US citizenship is required.

Qualifications

• Must have a high school diploma or equivalent.
• Must become certified in NCIC/VCIN terminals.
• U.S. citizenship and 18+ years old are required.

Responsibilities

• Constantly monitor facility activities via video cameras.
• Operate control room electronics for doors, elevators, and equipment.
• Use NCIC/VCIN terminals for in-house and law enforcement staff.
• Prepare required reports and logs.
• Provide public assistance over the phone and in person.
• Monitor fire, panic, and elevator emergency systems as needed.
• Report emergencies and coordinate with EMS and supervisors.
• Learn and execute emergency plans and policies.
• Maintain professional conduct under stress.
• Complete testing, training, and certifications as required.

Skills

Attention to detail

Monitors screens

Emergency procedures

Written reports

Public interaction

Logs maintenance

Multitasking under stress

Teamwork with officials

Courteous handling of public

Solo work in small room

Education

High school diploma

Tools

NCIC/VCIN terminals

Job description

General Description

Civilian position performing responsible work in the control room of the County Jail. Constantly monitors all facility activities via electronic video cameras and remotely controls the movement of all personnel within the Jail by operating the electronic controls for all doors, elevators, and auxiliary equipment. Operates NCIC/VCIN terminals. Performs other duties as assigned.

• Shift Hours and/or Days Worked: 2:30p-10:30p
• Hours Required for this Position: 40/week

Essential Job Functions

• Constantly monitors all facility activities via electronic video cameras.
• Operates the electronic controls, located in the control room for all doors, elevators, and auxiliary equipment.
• Operates the NCIC/VCIN terminals for in-house staff and incoming law enforcement personnel as needed.
• Prepares required reports.
• By phone and in person, assist the public with questions and concerns about jail and court matters.
• Monitor fire alarms panels for the jail and courthouse complex.
• Monitor panic alarms from the courts and magistrates office.
• Reports emergencies and contact EMS and supervisors.
• Monitors and responds to the emergency elevator phone system for Juvenile Intake.
• Uses work-time in an efficient manner, consistent with the mission of the Jail, and under minimal supervision.
• Completes and maintains all testing, training, and certification as required by constituted authority or mandated by statute.
• Performs job tasks effectively in a professional manner under varying levels of stress and activity.

Requirements / Preferences

Education

Required: High school diploma or equivalent to graduation from high school.

Experience

Required: None.

Certifications / Licenses

Required: Valid Virginia driver's license with good driving record. Learn and become certified in the operation of NCIC/VCIN terminals.

Knowledge, Skills And Abilities

• Ability to focus and recognize images immediately as they appear on monitor screens.
• Ability to learn the electronic and mechanical functions of all the controls located in the control room.
• Ability to learn and execute various emergency plans should the need arise.
• Ability to read, understand and comply with all corrections policies, procedures, rules and regulations.
• Communicate both orally and in writing.
• Ability to maintain logs and prepare detailed reports.
• Ability to multitask during routine and stressful situations.
• Ability to establish and maintain effective working relationships with co-workers, superiors, departments, and other government entities and the general public.
• Ability to deal courteously and firmly with the general public in emergency and non-emergency situations.
• Ability to work in a solo capacity while locked in a small room.

Additional Requirements

Must be a citizen of the United States, at least eighteen (18) years of age. Must have 20/30 vision with or without corrective lenses. May be subject to DMV driving record review as required by amount of work related driving, specified by support responsibilities. Individual subject to a complete background investigation. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.

Supervisory Responsibilities

None.

Other Information

Full-time employees are eligible for a comprehensive benefit package that includes:

• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership