Control Room Dispatcher

SAN-Juan-Colleg; Farmington (NM); On-site; USD 25,000 - 30,000; Full time

Job summary

San Juan College seeks a Security Dispatcher to serve as the central contact point for the Department of Public Safety, campus community, and general public in Farmington, NM. Responsibilities include receiving calls for security, dispatching officers, monitoring alarms and video surveillance, and coordinating emergency alerts.

The role requires calm, clear communication, proficiency with CAD and radio consoles, and the ability to perform clerical tasks.

Qualifications

• High school diploma or equivalent required.
• APCO Telecommunicator 1 Certification and ICS 100/200 required within 6 months.
• De-escalation training must be completed within 6 months of hire.

Responsibilities

• Receive telephonic calls for crimes, emergencies, and security requests.
• Dispatch officers and coordinate outside agency assistance as needed.
• Operate CAD system and multi-channel radio console.
• Monitor campus video surveillance and alarm systems, and emergency alert program.
• Provide badge IDs, parking permits, and fingerprinting services.
• Document logs and reports; assist walk-in and telephone inquiries.

Skills

Records maintenance

Public communication

Data entry

Clerical skills

Emergency response

Radio operations

Education

High school diploma

APCO Telecommunicator 1

ICS 100

ICS 200

Tools

CAD system

Video surveillance

Intercom systems

Fingerprinting equipment

Job description

Compensation:$18.72 per hourCompensation Type:Non-ExemptEmployment Type:RegularGrade:NE07Position SummaryThis position serves as the central point of contact between the Department for Public Safety, the San Juan College Community and General Public. This position is responsible for receiving incoming calls for security services, dispatching officers as appropriate, monitoring alarm systems, video surveillance displays and campus emergency alert program as well as properly documenting requests.MAJOR DUTIESReceives telephonic calls concerning crimes, emergencies, and other requests for security assistance.Contacts San Juan County Dispatch as needed to obtain outside agency assistance such as Fire, EMS and Police.Operates a computer aided mobile dispatch (CAD) system, and a multichannel radio console.Controls electronic access to campus secured areas; monitors the departments video surveillance camera and intercom systems.Monitors fire and burglar alarms and I.T. alarm systems for all campus buildings.Broadcasts orders to security officers in vicinity to investigate complaint or requests for service when appropriate; relays instructions or questions from remote units.Coordinates emergency alert system in the event of a campus emergency.Provides Badge ID issuance, parking permits and digital/ink fingerprinting services for the campus community.Relays radio and telephone messages between security officers and the campus community.Responds to questions from walk-in and telephone traffic.Performs various clerical duties including completing the electronic dispatch log and filing reports.Completes appropriate notifications to campus personnel and administrators during emergency situations.Serves as Campus Security Authority as outlined by the Clery Act.Performs miscellaneous job-related duties as assigned.KNOWLEDGE REQUIRED BY THE POSITIONSkill in records maintenance.Public-related communication skills.Computer data entry skills.Clerical, word processing, and/or office skills.Ability to react calmly and effectively in emergency situations over the telephone or in person.Ability to effectively operate a multichannel radio console.Ability to perform multiple tasks and solve problems in a technical setting.Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.Knowledge of fire and burglar alarm systems reporting.Skill in the use of computers and Computer Aided Dispatch software.SUPERVISORY CONTROLSThe supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.GUIDELINESGuidelines include San Juan College behavioral conduct codes; related local, state and federal laws; OSHA guidelines; the San Juan County Emergency Operations Plan; and college and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.COMPLEXITY/SCOPE OF WORKThe work primarily consists of routine service calls and dispatching duties for the college campus. The necessity of preparing for unforeseen emergencies and unusual circumstances, as well as making determinations and ensuring guidelines are properly followed contributes to the complexity of the position.The purpose of this position is to serve as the central point of contact between the Department of Public Safety Staff, campus community and general public and to provide clear communication and assistance. Success in this position contributes to the overall safety of the college community.CONTACTSContacts are typically with co-workers, other college personnel, faculty, staff, representatives of local law enforcement and emergency response agencies, students, and members of the general public.Contacts are typically to give or exchange information, to resolve problems, to provide services, or to motivate or influence persons at times in emergency situations.PHYSICAL DEMANDS/ WORK ENVIRONMENTThe work is typically performed while sitting at a desk or table. This position occasionally lifts light objects and may need to distinguish between shades of color.Work is performed in and office or computer room.SUPERVISORY AND MANAGEMENT RESPONSIBILITYNone.MINIMUM QUALIFICATIONSHigh school diploma or equivalent is required.Must demonstrate work experience and education sufficient to thoroughly understand and be able to answer questions and resolve problems. Previous experience in a similar position preferred.APCO Telecommunicator 1 Certification, Incident Command Systems 100 & 200 training, and De-escalation training must be completed within 6 months of hire.The following REQUIRED documents must be submitted with application in order to be considered . Upload all required documents under the Application Questions 2 section for \"Additional Documents Required\".Cover Letter (Required)Curriculum Vitae (CV) or Resume (Required)List of supervisor references (Required)Letters of Recommendation (Optional)This position will remain open until filled with the first review of applications occurring on Monday, October 19, 2026.EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, national origin, disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.