Control Operator - The Landmark

Tiffany & Co.; New York (NY); On-site; USD 34,000 - 47,000; Full time

Job summary

The Landmark store at Tiffany & Co. seeks a Security Control Operator to oversee the safety of employees and protect store assets from theft, negligence, or error.

You will monitor alarms, respond to events in real time, and coordinate with security leadership on investigations. Responsibilities include performing regular checks of security systems, providing customer service to staff and visitors, and maintaining logs and reports using computer-based tools.

Qualifications

• 3+ years of security experience.
• Experience in retail investigations.
• Excellent oral and written communication.
• Fluent English required.
• Proficient computer skills.
• Active listening skills.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Reliable transportation.

Responsibilities

• Monitor Landmark alerts, alarms and events impacting store facilities, and employees. Provide information and assistance in real time and notify security management.
• Ensure Landmark security equipment is operating by performing daily, weekly, monthly and quarterly checks; initiate service calls and document steps taken for failed equipment.
• Provide quality customer service to all employees and visitors who contact the Landmark Security Control Center.
• Understand and enforce all departmental and company policies; complete inter-department reports and logs accurately and in a timely manner using computer-based applications.
• Monitor building related security systems including CCTV, card access control, and alarm systems; respond to incidents as needed.
• Partner with Landmark Leadership on security investigations, providing detailed reviews of security matters and consistent monitoring of employee safety and standard operating procedures.

Skills

Security experience

Retail investigations

Oral & written communication

Fluent English

Proficient computer skills

Active listening

Identify critical issues

Attention to detail

Reliable transportation

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

The Security Control Operator at The Landmark is responsible for oversight of the safety and security of company employees, as well as preventing the company's assets from loss or damage that may be incurred as a result of theft, negligence or procedural error. This position requires officers to oversee TheLandmark Security Control Center.

Key Accountabilities:

• Monitor and respond to Landmark alerts, alarms and events impacting store facilities, and employees. Providing immediate information and assistance as needed through store notifications and notify security management of events in real time.
• Ensure Landmark security equipment is operating to establish standards by performing daily, weekly, monthly and quarterly checks of the systems, as well as monitoring web based applications. Initiate service calls and document steps taken for failed equipment.
• Provide quality customer service to all employees and visitors who contact the Landmark Security Control Center.
• Understand and enforce all departmental and company policies and procedures. Responsible for completing inter-department reports and logs accurately and in a timely manner by using computer based applications.
• Monitor building related security systems including CCTV, card access control, and alarm systems. Respond to incidents as needed during this period.
• Partner with Landmark Leadership on security investigations, providing detailed reviews of security matters and consistent monitoring of employee safety and standard operating procedures.
  

Required Qualifications:

• At least 3+ years of security experience
• Proven experience in retail investigations
• Effective oral and written communication skills
• Ability to speak fluent English required.
• Proficient computer skills
• Active listening skills
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Reliable Transportation

Must be available to work rotational shifts, weekends, holidays and overtime.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $25.16- $34.04 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.