Control Manager - Vice President

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 210,000; Full time

Job summary

JPMorganChase in the United States is seeking a VP Control Manager within Consumer and Community Banking to lead and strengthen an enhanced control framework supporting continuous risk assessment and remediation.

You will partner with CCB and second-line functions to drive real-time issue detection, root-cause analysis, and improved control practices, while building an inclusive, high-performing team focused on operational excellence and innovation.

Qualifications

• 7+ years in financial services covering controls, audit, compliance, and risk management.
• Experience designing and operating control frameworks with escalation and issue management.
• Strong understanding of regulatory environments and banking operations.
• Analytical thinker able to synthesize data, identify root causes, and communicate risk insights.

Responsibilities

• Design and execute control strategies to identify and mitigate risks.
• Lead integrated risk assessment and top-down risk analysis.
• Strengthen issue management with real-time detection and remediation tracking.
• Leverage data analytics and automation to improve control effectiveness.
• Collaborate with CCB, Legal, Compliance, Audit, and Risk to align priorities.
• Build and coach a high-performing, inclusive team focused on innovation.

Skills

Financial services

Controls

Audit

Quality assurance

Compliance

Operational risk management

Risk analysis

Job description

Join JPMorganChase and help shape the future of risk and control management. Step into a pivotal role where your compliance and risk expertise strengthens how we operate-enabling innovation while protecting our customers, colleagues, and the firm.

As a VP Control Manager within the Consumer and Community Banking (CCB) organization, you will help lead and build an enhanced control framework that supports a continuous and integrated approach to risk assessment. You will partner across CCB and second-line functions to drive top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation-continuously improving the control environment.

Job responsibilities

• Spearhead the design and execution of control strategies to proactively identify and mitigate compliance and operational risks
• Drive an integrated, continuous approach to risk assessment, including top-down risk analysis and monitoring
• Strengthen issue management practices, including real-time detection, escalation, root cause analysis, and remediation tracking
• Leverage data analytics, automation, and technology to identify trends, translate business needs into insights, and improve the control environment
• Partner with internal stakeholders across CCB, Legal, Compliance, Audit, and Risk to align priorities, ensure transparency, and deliver outcomes
• Lead and develop a high-performing, inclusive team and culture focused on innovation, operational excellence, and continuous improvement

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, including controls, audit, quality assurance, compliance, and/or operational risk management
• Demonstrated ability to design, enhance, and operate control frameworks, including escalation and issue management practices
• Strong understanding of risk management concepts and the policy/procedural and regulatory environment relevant to banking operations
• Proven analytical capabilities: ability to synthesize complex information, identify root causes, challenge assumptions, and communicate risk insights
• Data literacy and comfort using analytics and automation to improve reporting, monitoring, and control effectiveness
• Strong stakeholder management and influencing skills across senior, cross-functional partners; ability to explain complex topics clearly
• People leadership skills, including coaching, inclusive team leadership, and strong written/verbal communication and presentation skills

Preferred qualifications, capabilities, and skills

• Experience supporting fraud, cybersecurity, and/or technology-related operational risk and control initiatives
• Experience implementing control automation and/or applying machine learning/advanced analytics concepts in risk and control contexts
• Background in consumer banking and/or large, matrixed organizations with global stakeholders
• Relevant certifications (e.g., CIA, CISA, CRISC, CAMS) and/or advanced degree a plus