Control Manager - Senior Associate

JPMorgan Chase & Co.; Jacksonville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate Control Manager in the Consumer and Community Banking (CCB) organization to identify and mitigate compliance and operational risks.

You will partner with business executives to design and implement control strategies, ensuring secure and efficient operations. You will drive risk-based activities, lead or support control program projects, and advance digital risk management with agile practices.

Qualifications

• 5+ years in financial services with controls, audit, quality assurance, or operational risk.
• Risk Management & Controls: independently applies risk practices in routine situations.
• Change Management: uses resources to minimize disruption and supports stakeholders.
• Influence: uses facts/data to drive mutually acceptable solutions.
• Internal Stakeholder Management: builds productive relationships and communicates proactively.
• Communication & Presentation: creates presentations and executive summaries with clarity.
• Teamwork: collaborates across functions and promotes inclusivity.
• Knowledge Sharing & Lessons Learned: documents insights and shares learnings.
• Analytical Thinking & Decision Making: analyzes data and delivers timely, fact-based decisions.

Responsibilities

• Partner with stakeholders to analyze risks and controls, identify gaps, and advise solutions.
• Design, set up, and monitor controls using automation, AI, and data analytics.
• Review program data (KRI/KPI), create reports to support business decisions.
• Lead Risk & Control Self-Assessments through process walkthroughs with teams.
• Lead or support control program projects ensuring regulatory compliance and improvements.
• Introduce digital risk management, agile methods, and automation to drive progress.

Skills

Risk & Controls

Change Management

Influence

Stakeholder Mgmt

Presentation Skills

Teamwork

Knowledge Sharing

Analytical Thinking

Job description

Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Senior Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will play a crucial role in identifying and mitigating compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient. Your work will directly contribute to the firm's success and help maintain our reputation for excellence.

Job Responsibilities:

• Partner with and advise stakeholders to analyze risks and controls across the business, proactively find gaps or new risks, and identify root causes to advise solutions.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
• Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
• Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.

Required Qualifications, Capabilities and Skills:

• 5+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Risk Management & Controls Independently applies risk management practices in routine situations, voices concerns, executes escalation procedures, and assists others with standard risk matters.
• Change Management: Utilizes change management resources, applies standard approaches to minimize disruption, supports stakeholders through moderate change, and escalates complex matters when needed.
• Influence: Influences others using facts and data, facilitates mutually acceptable solutions, engages productively across the business, and escalates complex matters when necessary.
• Internal Stakeholder Management: Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
• Communication & Presentation Skills: Independently creates and delivers effective presentations using sound design principles, writes executive summaries and key messages with clarity, and actively listens and summarizes discussions to drive alignment.
• Teamwork: Accepts responsibility for individual and team outcomes, collaborates across functions, promotes an inclusive environment, and works productively with peers and stakeholders.
• Knowledge Sharing & Lessons Learned: Independently captures and documents project insights, participates in knowledge sharing, applies lessons learned to improve work quality, and assists others with documentation.
• Analytical Thinking & Decision Making: Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks.

Preferred Qualifications, Capabilities and Skills:

• Policies, Procedures, and Regulatory Requirements: Demonstrates policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation.
• Data Literacy & Automation Proficiency: Applies data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments.