Control Manager - Senior Associate

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Control Management Associate in Wholesale Lending Services to help shape the future of operational risk management.

You will partner with executives to design and implement control strategies that ensure secure, efficient operations across a global landscape. In this role, you will prevent, detect, and monitor operational, regulatory, and reputational risks, contributing to the firm’s success and its reputation for excellence.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business‑related function.
• Excellent written and verbal communication skills with ability to influence business leaders.
• Strong critical thinking, attention to detail, and analytical skills.
• Ability to manage competing priorities and work autonomously in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Responsibilities

• Foster a proactive risk and control culture by identifying process gaps and challenging the status quo.
• Provide operational risk guidance and analysis for new business, products, and initiatives to stakeholders.
• Oversee governance of business operational risks, escalating issues to line of business and Firmwide committees.
• Support business partners in conducting value chain analysis of key processes and heightened risks.
• Engage with control colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology functions.
• Demonstrate strong influencing skills to develop partnerships across businesses.
• Synthesize large amounts of data to formulate appropriate conclusions and actionable results.
• Manage competing priorities in a fast‑paced, results‑driven environment.
• Analyze metrics for emerging risk and develop timely, sustainable solutions.
• Understand root causes and identify control breaks.

Skills

Communication

Critical thinking

Attention to detail

Analytical skills

Autonomy

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Join our dynamic Wholesale Lending Services team, where you’ll help shape the future of operational risk management. We value your expertise and commitment to excellence as we work together to deliver best‑in‑class lending services and support strategic priorities across a global landscape.

As a Control Management Associate in Wholesale Lending Services, you will play a critical role in preventing, detecting, and monitoring operational, regulatory, and reputational risks. You’ll collaborate with business executives to design and implement control strategies that ensure secure and efficient operations. Your contributions will directly impact the firm’s success and help maintain our reputation for excellence. Finance & Business Management (F&BM) partners with you to drive transformation and continuous improvement across the organization.

Job Responsibilities

• Foster a proactive risk and control culture by identifying process gaps and challenging the status quo.
• Provide operational risk guidance and analysis for new business, products, and initiatives to stakeholders.
• Oversee governance of business operational risks, escalating issues to line of business and Firmwide committees.
• Support business partners in conducting value chain analysis of key processes and heightened risks.
• Engage with control colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology functions.
• Demonstrate strong influencing skills to develop partnerships across businesses.
• Synthesize large amounts of data to formulate appropriate conclusions and actionable results.
• Manage competing priorities in a fast‑paced, results‑driven environment.
• Analyze metrics for emerging risk and develop timely, sustainable solutions.
• Understand root causes and identify control breaks.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience.
• Experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business‑related function.
• Excellent written and verbal communication skills with ability to influence business leaders.
• Strong critical thinking, attention to detail, and analytical skills.
• Ability to manage competing priorities and work autonomously in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred Qualifications, Capabilities, and Skills

• Business knowledge of regulations and inherent risk profile to proactively identify risk and design sustainable controls.
• Exceptional interpersonal, collaboration, and relationship‑building skills.
• Process analysis and design acumen to inform control design.
• Advanced problem‑solving and analytical skills; ability to train others to achieve actionable results.
• Ability to make informed decisions, influence stakeholders, and justify decision making.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment‑based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).