Contribution & Employer Support Specialist - Office & Admin Specialist Intermediate

State of Minnesota; Saint Paul (MN); On-site; USD 44,000 - 58,000; Full time

Job summary

Public Employees Retirement Association (PERA) in Saint Paul seeks a Contribution & Employer Support Specialist. The role processes employer and member transactions, maintains retirement records, and supports online reporting for employers.

It combines customer service with data management and problem solving to ensure accurate retirement benefits administration. Day shift, Monday–Friday, full-time, nonexempt; requires attention to detail, Excel proficiency, and knowledge of pension operations.

Qualifications

• Data entry and records management experience in electronic systems with accuracy.
• Proficient with spreadsheet applications (Excel/Sheets) for data handling.
• Basic math skills to reconcile data and maintain records.
• Strong customer service skills across in-person, phone, and email.
• Problem-solving and ability to prioritize work under deadlines.

Responsibilities

• Process employer and member transactions and maintain retirement plan records.
• Assist employers with online reporting access and resolve data discrepancies.
• Research data discrepancies to ensure accurate and efficient administration of benefits.
• Provide responsive customer service and support to diverse stakeholders.

Skills

Data entry

Records management

Spreadsheet tools

Basic math

Customer service

Prioritization

Education

Associate's degree+

Experience with retirement plans

Knowledge of public pension plans

Knowledge of Minnesota Government Data Practices

Communication with diverse groups

Job description

Working Title: Contribution & Employer Support Specialist

Job Class: Office and Administrative Specialist, Intermediate

Agency: Public Employees Retirement Association

• Job ID : 97072

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/22/2026

• Closing Date : 10/13/2026

• Hiring Agency/Seniority Unit : Public Employees Retirement Association / Public Employees Retirement Association-AFSCME

• Division/Unit : Adm Employer Services

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Adm Employer Services

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join PERA and help support the retirement security of Minnesota's public employees!

Are you someone who enjoys working with details, solving problems, and helping customers? In this role, you'll play an important part in supporting the administration of PERA's retirement plans by processing financial and employer reporting transactions, maintaining member and employer records, and ensuring information is accurate and up to date.

Join PERA in a role that combines customer service, data management, and problem-solving. This position processes employer and member transactions, maintains retirement plan records, assists employers with online reporting access, and researches data discrepancies to ensure accurate and efficient administration of retirement benefits. If you enjoy detailed work, learning new systems, and making a difference through excellent service, we'd love to hear from you.

Minimum Qualifications

To facilitate proper crediting, please ensure your resume clearly describes your experience in the areas listed below and indicates the beginning and ending day, month, and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.

• Data entry and records management skills sufficient to enter, update, maintain, verify, and retrieve information in electronic systems while reviewing data for accuracy, completeness, and consistency

• Skill in using spreadsheet applications, such as Microsoft Excel or Google Sheets, sufficient to enter, compile, download, store, retrieve, and modify data and spreadsheets

• Basic math skills sufficient to perform calculations, review and reconcile information, maintain accurate records, and identify discrepancies in data and transactions

• Customer service skills sufficient to respond to inquiries, provide prompt and accurate information, resolve concerns, and communicate effectively with customers, clients, members, employees, and stakeholders in person, by telephone, email, and other written correspondence

• Problem-solving skills sufficient to analyze information, identify issues, evaluate options, and recommend solutions to support business, operational, program, or customer service needs

• Ability to independently organize and prioritize work, manage competing priorities, collaborate effectively with others, complete assignments accurately, and meet established deadlines

Preferred Qualifications

• Associate's degree or higher in accounting, business administration, finance, public administration, or a related field

• Experience working with retirement plans, pension administration, employee benefits, payroll reporting, or other related financial or public sector programs

• Knowledge of public pension plans, including employer reporting, member records, benefit administration, or retirement plan operations

• Knowledge of Minnesota Government Data Practices requirements and best practices for handling confidential and sensitive information

• Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences

Additional Requirements

It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

• SEMA4 Records Check (applies to current and past State employees only)

• Criminal History Check

• Employment Reference Check

• Social Security and Address Verification

• Education Verification

• Driver's License Check ****** The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.