Contracts Renewal Specialist

Technologent; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Technologent in Plano, TX is seeking a Contracts Renewal Specialist to partner with Sales, customers and suppliers to support maintenance renewals and ensure timely expirations.

You will initiate renewal processes, modify contracts as requested, coordinate renewal orders, resolve issues, and provide NetSuite templates to the team and clients. 3–10 years of renewal or customer service experience is preferred.

Qualifications

• 3-10 years of experience in contracts renewal or customer service.
• Strong business acumen with relevant industry experience.
• Proven work ethic with a track record of quality and efficient work.
• Exceptional customer service skills, including communication and problem-solving abilities.
• Detail-oriented with the ability to multitask and ensure accuracy.
• Familiarity with NetSuite or similar systems is an advantage.
• Ability to complete 2-3 classes from our strategic partners.
• Dedicated to supporting 2-5 Field Sales Account Executives.

Responsibilities

• Initiate the sales process 120 days prior to contract expiration.
• Collaborate with clients on contract modifications, including additions, changes, or deletions.
• Coordinate and schedule renewal orders based on customer needs and requests.
• Manage the renewal backlog and ensure timely follow-up.
• Provide NetSuite Order Update templates to Technologent's Sales Team and customers as required.
• Share NetSuite Tracking templates with the Sales Team and customers when needed.
• Research and resolve any issues related to orders or contracts.
• Submit timely invoicing requests to Accounts Receivable (AR).
• Address any post-sale issues and ensure prompt resolution.
• Prepare Gross Profit (GP) reports as required.

Skills

Contract renewals

Customer service

Sales support

Attention to detail

Communication

NetSuite familiarity

Tools

NetSuite

Job description

The Opportunity

We are seeking a highly skilled and motivated Contracts Renewal Specialist that will work closely with Technologent's Sales teams, customers, and suppliers to support the delivery of maintenance renewal solutions. This role is essential in ensuring smooth contract renewals by understanding customer and supplier requirements, managing renewal timelines, and resolving any issues that arise.

• Role: Contracts Renewal Specialist
• Experience: 3-10 Years
• Location: Plano, TX
• Duration: Full Time

Key Responsibilities

• Initiate the sales process 120 days prior to contract expiration.
• Collaborate with clients on contract modifications, including additions, changes, or deletions.
• Coordinate and schedule renewal orders based on customer needs and requests.
• Manage the renewal backlog and ensure timely follow-up.
• Provide NetSuite Order Update templates to Technologent's Sales Team and customers as required.
• Share NetSuite Tracking templates with the Sales Team and customers when needed.
• Research and resolve any issues related to orders or contracts.
• Submit timely invoicing requests to Accounts Receivable (AR).
• Address any post-sale issues and ensure prompt resolution.
• Prepare Gross Profit (GP) reports as required.

Qualifications

• 3-10 years of experience in contracts renewal or customer service.
• Strong business acumen with relevant industry experience.
• Proven work ethic with a track record of quality and efficient work.
• Exceptional customer service skills, including communication and problem-solving abilities.
• Detail-oriented with the ability to multitask and ensure accuracy.
• Familiarity with NetSuite or similar systems is an advantage.
• Ability to complete 2-3 classes from our strategic partners.
• Dedicated to supporting 2-5 Field Sales Account Executives.

Key Attributes

• Dependable and consistent in follow-through.
• Self-motivated with the ability to work independently.
• Team-oriented, collaborating effectively with colleagues.
• Flexible and adaptable to changing business needs.
• Positive attitude and a commitment to creating a constructive work environment.
• Strong communication skills with an emphasis on clarity.

Annual Salary Range is $55,000 to $85,000 depending on experience. The compensation range reflects the Company's reasonable expectations at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. [This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program]

Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at

Technologent is a Global Provider of Edge-to-Edge Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.