Contracts Manager

JLL; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

JLL is seeking a Contracts Manager to own end-to-end contract lifecycle, from negotiation to renewal, across the EMEA region, focusing on procurement and business operations rather than legal counsel.

You will draft, review, and negotiate a wide range of agreements, collaborate with risk, legal, tax and project teams, and ensure compliance with client policies. This onsite role offers opportunities to drive contract excellence.

Qualifications

• Bachelor's degree in business, operations, procurement, or related field (legal background not required).
• 7–10 years of experience in procurement, procurement operations, negotiations, contract management, or related business fields.
• Understanding of contract types and business operations impact.
• Strong autonomous work capability with ability to manage multiple priorities.
• Collaborative with excellent customer service and communication skills.

Responsibilities

• Lead oversight of the entire contract lifecycle from negotiation to renewal and termination with cross-functional partners.
• Draft, review, and negotiate agreements (customer framework agreements, work orders, amendments) from a business operations perspective.
• Identify and mitigate risks in contract terms for facility management and design/construction contracts.
• Ensure compliance with client standards and regulatory requirements while maintaining contract management applications.
• Conduct staff training on contract management best practices and improvements.
• Provide support to project teams to ensure expeditious review and execution.

Skills

Procurement operations

Contract management

Cross-functional collaboration

Risk mitigation

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent in business/related field

Tools

Contract lifecycle management systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Contracts Manager at JLL, you will be responsible for consistently delivering quality contracts through comprehensive review, cross-functional alignment, and prioritized workflows while ensuring compliance with Client policies and procedures across the EMEA (Europe, Middle East, and Africa) Region. This business-oriented role combines contract lifecycle management with risk mitigation expertise, requiring you to draft, review, and negotiate a wide range of agreements while working with cross-functional partners including risk, legal, tax, and business stakeholders. While you will collaborate with legal teams, this position focuses on operational contract management rather than providing legal counsel. You will play a crucial role in JLL's commitment to shaping the future of real estate for a better world by maintaining centralized contract management applications, conducting training sessions on best practices, and providing instrumental support to project teams throughout the contract lifecycle to ensure expeditious review and execution of agreements.

IMPORTANT NOTE:

This is a business-focused contract management position, NOT a legal role. We are seeking candidates with procurement, operations, and business contract management experience rather than legal professionals or attorneys.

What your day-to-day will look like:

• Lead oversight of entire contract lifecycle from negotiation and execution to renewal and termination while working with cross-functional partners including risk, legal, tax, and business stakeholders
• Draft, review, and negotiate wide range of agreements in local and international contexts including customer framework agreements, work orders, and contract amendments from a business operations perspective
• Identify and mitigate potential risks in contract terms and conditions for facility management services and design and construction contracts through business analysis rather than legal interpretation
• Ensure compliance with Client standards and legal/regulatory requirements for contract renewals, amendments, and terminations while maintaining centralized contract management applications
• Conduct training sessions for staff on contract management best practices and continuous improvement techniques
• Provide support and guidance to project teams during contract lifecycle to ensure expeditious review and execution of agreements
• Report on and improve key metrics as provided by leadership while maintaining visibility and operational excellence through contract management systems.

Required Qualifications:

• Bachelor's degree or equivalent education in business, operations, procurement, or related field (legal background not required)
• 7-10 years of prior experience in procurement, procurement operations, negotiations, contract management, or related business fields
• Clear understanding of contract types, composition, use, impact, and scope review from a business operations standpoint
• High level of critical thinking and problem-solving with ability to work autonomously
• Ability to manage multiple priorities and deliver results in fast-paced environment
• Highly collaborative with strong interpersonal skills and excellent customer service track record
• Excellent verbal and written communication skills with professional communication abilities.

Preferred Qualifications:

• Experience in facility management services and design/construction contract management
• Background in risk mitigation and contract compliance management in operational settings
• Experience with centralized contract management applications and reporting systems
• Training and development experience in contract management best practices
• Familiarity with international contract negotiations and cross-functional team collaboration
• Advanced proficiency in contract lifecycle management processes.

Location:

Onsite

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real