Contracts Analyst (NetSuite) — Customer Success Ops

Oracle Corporation; Redwood City (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Oracle's NetSuite Customer Success Operations team in California seeks a Contracts Analyst to support review, preparation, approval, and signing of professional services contracts. The role emphasizes accurate agreements, collaboration with Sales, Finance, Legal, and Delivery teams, and adherence to Oracle guidelines.

The position offers growth toward leadership in a dynamic, global environment. You will partner with Sales, Consulting Delivery, Finance, Legal, and other internal teams to ensure

Qualifications

• Five or more years drafting, reviewing, and negotiating professional services or consulting contracts.
• Bachelor’s degree in business or a related field, or equivalent experience.
• Strong analytical skills, attention to detail, organizational abilities, and sound business judgment.
• Ability to independently manage complex contract work, resolve issues, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to explain contractual requirements clearly.

Responsibilities

• Review, draft, and finalize standard and custom professional services agreements, statements of work, and change orders.
• Manage contracts through required reviews and business approvals, execute contracts within delegated signing authority, and coordinate additional required signatures.
• Research contractual issues and propose alternative language within Oracle guidelines, partnering with Legal when appropriate.
• Support deal structuring for transactions of varying complexity and scale.
• Provide guidance to Consulting Sales and Delivery teams on contract requirements, sales policies, pricing and discounting approvals, and change orders.
• Investigate and resolve contract escalations, exercising sound judgment and involving the appropriate stakeholders.
• Manage a high volume of contract reviews while balancing competing priorities, deadlines, and business needs.
• Support the development of contractual templates and maintenance of the template library.
• Support Contracts team initiatives and ongoing process improvements.
• Share knowledge and coach colleagues to strengthen team capabilities and consistency.
• Build effective working relationships across Sales, Customer Success, Sales Operations, Consulting Delivery, Finance, and Legal.
• Ensure compliance with published sales, contracting, and business approval policies.
• Provide flexibility during month-end and quarter-end closings, including extended hours and occasional weekends or holidays as needed.

Skills

Drafting contracts

Negotiation

Attention to detail

Cross-functional Collaboration

Communication

Analytical thinking

Education

Bachelor’s degree in business

Tools

Microsoft Office

Excel

PowerPoint

Job description

Oracle's NetSuite Customer Success Operations team in California seeks a Contracts Analyst to support review, preparation, approval, and signing of professional services contracts. The role emphasizes accurate agreements, collaboration with Sales, Finance, Legal, and Delivery teams, and adherence to Oracle guidelines.

The position offers growth toward leadership in a dynamic, global environment. You will partner with Sales, Consulting Delivery, Finance, Legal, and other internal teams to ensure