Contractor Solutions Specialist – Field Tool & Equipment

Lonestar Equipment Solutions; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Holiday pay

Job summary

Lonestar Equipment Solutions seeks a Contractor Specialist to be the primary end-user advocate in our Tool & Equipment sales and rental division, building strong contractor relationships and delivering tailored equipment and rental solutions that boost productivity and safety.

The role involves frequent jobsite visits, evaluating real-world applications, and collaborating with internal teams to ensure contractors receive the right tools, setup, and support to successfully complete projects.

Qualifications

• 3–5 years of experience in tool and equipment rental, construction, account management, or related industry experience strongly preferred.
• Working knowledge of rental equipment applications and jobsite operations or ability to quickly develop category expertise.
• Strong communication, relationship-building, and customer service skills.
• Self-motivated with the ability to work independently, prioritize responsibilities, and manage multiple contractor relationships.
• Strong problem-solving skills and solution-oriented mindset.
• Proficiency with Microsoft Office Suite and CRM systems.
• Valid driver’s license and ability to travel regularly to jobsites and customer locations.
• Bachelor’s degree in business, construction management, sales, or related field preferred but not required.

Responsibilities

• Serve as the primary end-user contact for contractors and jobsite personnel, providing specialized support for tool and equipment solutions.
• Conduct frequent jobsite visits to evaluate contractor needs, observe equipment applications, and recommend effective rental and sales solutions.
• Identify opportunities to improve contractor productivity, safety, and operational efficiency through equipment recommendations, training, and problem-solving.
• Build and maintain strong relationships with contractors and jobsite teams through consistent field presence, responsive communication, and dependable follow-through.
• Collaborate with Operations, Dispatch, Service Technicians, Rental Coordinators, and Sales teams to ensure proper delivery, setup, and performance of equipment.
• Assist with preparing pricing, quotes, rental agreements, and renewals focused on delivering value and proper application fit.
• Maintain accurate records of jobsite visits, customer interactions, and sales opportunities within CRM systems.
• Stay current on equipment capabilities, product innovations, industry trends, and competitor solutions.
• Represent Lonestar Equipment Solutions at industry events, trade shows, and contractor association meetings.
• Assist with resolving customer concerns or escalations by coordinating with branch leadership and support teams.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Relationship building

Problem solving

Education

Bachelor's degree (preferred)

Tools

CRM systems

Microsoft Office

Job description

Lonestar Equipment Solutions seeks a Contractor Specialist to be the primary end-user advocate in our Tool & Equipment sales and rental division, building strong contractor relationships and delivering tailored equipment and rental solutions that boost productivity and safety.

The role involves frequent jobsite visits, evaluating real-world applications, and collaborating with internal teams to ensure contractors receive the right tools, setup, and support to successfully complete projects.