Contractor Growth & Success Manager

realmhome.com; Marina (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading home services platform is seeking an in-office Account Manager in California. The role involves managing a portfolio of contractors, ensuring they meet quality and performance standards. Candidates should possess 3–6 years of relevant experience, familiarity with CRM tools like Salesforce, and a background in construction or home services. Strong communication skills and an ability to manage multiple accounts in a fast-paced environment are essential. This position aims to improve the contractor and homeowner experience.

Qualifications

• 3–6 years in account management, customer success, partner management, or operations.
• Experience in a marketplace environment like Thumbtack or Airbnb preferred.
• Direct experience with contractors in construction or home services.

Responsibilities

• Own and manage a portfolio of contractors.
• Monitor contractor SLAs and conduct regular business reviews.
• Provide actionable feedback to contractors.

Skills

Proficiency with CRM and workflow tools

Analyzing performance metrics

Excellent written communication

Strong organizational skills

Tools

Salesforce

Google Sheets

Looker

Job description

A leading home services platform is seeking an in-office Account Manager in California. The role involves managing a portfolio of contractors, ensuring they meet quality and performance standards. Candidates should possess 3–6 years of relevant experience, familiarity with CRM tools like Salesforce, and a background in construction or home services. Strong communication skills and an ability to manage multiple accounts in a fast-paced environment are essential. This position aims to improve the contractor and homeowner experience.