Contractor Growth & Success Manager

Realm; Los Angeles (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Realm is seeking an in-office Account Manager in Los Angeles to manage a portfolio of contractors in the construction and home services sectors. The successful candidate will monitor service levels, oversee payments, and coach contractors to enhance their performance. Responsibilities include conducting business reviews, ensuring compliance, and improving contractor operations. A background in account management, especially in marketplace environments, is essential, as is proficiency with CRM tools. The position offers a competitive salary of $100-110k with equity opportunities.

Qualifications

• 3–6 years in account management, customer success, partner management, or operations.
• Experience in a marketplace environment strongly preferred.
• Direct experience working with contractors or small businesses in construction.

Responsibilities

• Own and manage a portfolio of contractors to ensure compliance with quality standards.
• Monitor contractor SLAs and conduct regular business reviews.
• Oversee contractor payments and maintain documentation in CRM.

Skills

CRM proficiency

Analytical skills

Written communication

Organizational skills

Tools

Salesforce

Google Sheets

Looker

Job description

Realm is seeking an in-office Account Manager in Los Angeles to manage a portfolio of contractors in the construction and home services sectors. The successful candidate will monitor service levels, oversee payments, and coach contractors to enhance their performance. Responsibilities include conducting business reviews, ensuring compliance, and improving contractor operations. A background in account management, especially in marketplace environments, is essential, as is proficiency with CRM tools. The position offers a competitive salary of $100-110k with equity opportunities.