Contract Technical Support Specialist — Structured Ops

gobravvo; Detroit (MI); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Performance incentives

Flexible schedule

Career progression opportunities

Job summary

gobravvo is seeking a Technical Support Specialist to manage daily technical and operational workflows in a contract-based role with hybrid on-site and remote work in the Detroit area. The position emphasizes reliability, precision, and structured problem-solving within a fast-growing startup.

You will troubleshoot routine issues, follow established procedures, and maintain auditable records while coordinating with teammates to ensure uninterrupted daily operations.

Qualifications

• Ability to follow structured procedures and checklists.
• Calm and focused under time-sensitive conditions.
• Experience in technical support, operations, or process-driven roles is beneficial.
• Familiarity with SOP-driven environments is an advantage.
• Willingness for local travel for on-site tasks.

Responsibilities

• Follow structured procedures and checklists to maintain workflow accuracy and consistency.
• Monitor system statuses, accounts, and balances to confirm successful execution of tasks.
• Troubleshoot routine technical issues and elevate complex cases appropriately.
• Maintain precise, auditable records of all actions and outcomes.
• Conduct occasional on-site verification or setup tasks as required.
• Coordinate with team members to ensure uninterrupted daily operations.

Skills

Attention to detail

Communication skills

Troubleshooting

Technical proficiency

Structured workflows

Job description

gobravvo is seeking a Technical Support Specialist to manage daily technical and operational workflows in a contract-based role with hybrid on-site and remote work in the Detroit area. The position emphasizes reliability, precision, and structured problem-solving within a fast-growing startup.

You will troubleshoot routine issues, follow established procedures, and maintain auditable records while coordinating with teammates to ensure uninterrupted daily operations.