Contract Support Associate - Sandston, VA

CBRE HV; Sandston (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

CBRE Contract Support Associate in Sandston, VA provides exceptional customer service and administrative support to a large Business Unit. You will manage contractual services to ensure requirements are fulfilled, coordinating with site teams and head office.

Ideal candidates have a High School Diploma or GED with 3–4 years of related experience, strong MS Office skills, organizational ability and advanced math skills, and will handle invoicing and cost control while ensuring safety and

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Knowledge of processes, procedures, systems within own job function.
• Ability to evaluate and communicate unusual/complex content concisely.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills: percentages, discounts, markups.

Responsibilities

• Respond to client inquiries with timely, quality service and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Champion financial/operational systems and seek cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices, cost center coding, quotations and purchase orders; coordinate billing.
• Review and approve maintenance billing invoices and projects per contracts.
• Respond to inquiries on financial reports (A/R, A/P, open POs).
• Deliver monthly reporting support for Contract/Business Unit Reviews.
• Support Health & Safety compliance, HSE reporting, and maintain QHSE docs.
• Gather and analyze data to identify/solve problems; suggest improvements.

Skills

Customer service

Administrative support

Data analysis

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Contract Support Associate - Sandston, VA

• Full-time

About the Role:As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail]. We are committed to ensuring that all candidates can participate fully in the process.

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