Contract Support Associate - Atlanta, GA

CBRE Group, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

PTO 15 days

11 holidays

Professional development

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate to provide exceptional customer service and administrative support for a large business unit or account.

You will respond to client inquiries, understand contract scope, and coordinate vendors, billing, and reporting to ensure timely service delivery and financial accuracy.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up to ensure satisfaction.
• Understand the contract scope and ensure all work is carried out accordingly.
• Review and process invoices, coordinate billing, margins, and purchase orders; work with site teams and head office.
• Review maintenance billing invoices and projects per contracts; ensure core outputs are delivered.
• Provide monthly reporting support on Contract and Business Unit Reviews.

Skills

Organizational skills

Advanced math skills

Ability to evaluate and communicate...

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Why CBRE?

CBRE provides medical, dental, vision insurance, life insurance, disability coverage, and 401(k) from your start date including 15 days of PTO and 11 holidays. Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities. Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company!

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Contract Support Associate position is $41,500 annually and the maximum salary for the Contract Support Associate position is $59,500 annually.

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.