Contract Resolution Specialist

CoxHealth; Springfield (MO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

40-hour work week

Job summary

CoxHealth is seeking a Contract Resolution Specialist in Springfield, MO. The role focuses on assisting network providers with contract issues and educating staff on CoxHealth contracts to ensure compliant operations.

The position requires 3-5 years in healthcare billing or managed care, along with the ability to organize meetings, travel locally, and interpret policy changes for payors and providers. Join a leading healthcare system with comprehensive benefits and opportunities to impact

Qualifications

• Must understand complex multi-provider payor contracts and compliance.
• Experience in healthcare billing or managed care required.
• Strong communication and teaching abilities for staff education.

Responsibilities

• Assist providers with contractual issues affecting operations.
• Train staff on CoxHealth Network contracts and policies.
• Perform on-site credentialing reviews and chart audits as needed.
• Communicate regulatory changes related to the insurance industry.
• Travel locally as required to meetings and trainings.

Skills

Contractual term analysis

Provider relations

Healthcare billing experience

Multi-tasking

On-site meetings

Education

High School Diploma or equivalent

Bachelor's degree in a related field

Job description

Facility:Remote Missouri: 1423 North Jefferson Avenue, Springfield, Missouri, United States of America, 65802Department:1722 CoxHealth NetworkScheduled Weekly Hours:40Hours:8:00-5:00Work Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Contract Resolution Specialist primary function will be to assist network providers with any contractual issues. The Contract Resolution Specialist will also act as a trainer/educator of all CoxHealth Network contracts to the network providers and their staff. They must be a self-starter and work with minimal supervision. Some local travel is required along with organizing and hosting meetings when required. They will possess an in-depth working knowledge of managed care plans and CoxHealth contracts and how they pertain to successful operations of a hospital/provider’s office. The responsibility of this position impacts the revenue cycle for approximately 40% of the provider’s business. They must understand the legality of the messenger process CoxHealth Network uses for independent providers. They must be able to analyze and communicate contractual terms and their requirements to the provider. They will perform initial and recredentialing on-site reviews and chart audits for providers, as needed. Responsibilities include, but are not limited to; contract resolution, delivery and interpretation of policy and procedure changes as it relates to specific contracts, communication of regulatory changes as it relates to the insurance industry as needed, researching new technology with respect to payors medical necessity and coverage, Maintains contacts and provides educational information to network, tertiary/affiliate PHO networks that impact over 3000 providers/facilities. Able to organize, prioritize and multi-task to execute projects and day to day work flow. Education: Required: High School Diploma or Equivalent Preferred: Bachelors in a Related Field Experience: Required: 3-5 Years experience working in the provider office, healthcare billing, healthcare insurance and/or Managed Care industry. Preferred: Previous experience in provider relations and/or physicians office management. Skills: Ability to understand complex multi-provider payor contract agreements and determine compliance standards are being adhered to. Licensure/Certification/Registration: N/A