Contract Program Manager

Ziply Fiber; Reno (NV); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

401k

Bonus program

Job summary

Ziply Fiber in Reno, NV is seeking a Contract Program Manager to oversee outsourced maintenance of our fiber network. You will be the primary contact for I&R vendors, service wire partners, and locating activities, ensuring contract compliance and timely service delivery.

The role requires five years of experience with outside plant facilities, strong vendor management and budgeting skills, and the ability to coordinate across multiple teams in a fast-paced environment.

Qualifications

• Five years of experience maintaining outside plant (OSP) facilities and supporting Install & Repair work.
• Ability to manage projects to budget and meet contract deliverables.
• Strong written and verbal communication skills; able to work across organization levels.

Responsibilities

• Manage procurement and day-to-day performance of I&R, Locates, and Service Wire vendors.
• Monitor vendor performance for contract compliance and safety codes.
• Establish and maintain professional relationships with vendors.

Skills

Vendor management

Project coordination

Pivot tables

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Reno, United States | Posted on 10/06/2026

We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Benefits: Medical, dental, vision, 401k, flexible spending account,paid sick leave and paid time off, parental leave, quarterly performance bonus,training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicatedtoelevating the connected livesof the communities we serve. Weoffer the fastest home internet in the nation, arefreshingly greatcustomer experience,andaffordableplans thatputcustomersin charge.

As ourstate-of-the-artfiber network expands, sodoes our need for team members who can help us grow and realize ourgoals.

OurCompany Values:

• Genuinely Caring: We treat customers and colleagues likeneighbors, with empathy and full attention.
• Empowering You: We help customers choosewhatisbest for them,andwesupportemployeesin implementingnew ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how weserve customers and each other.
• Earning Your Trust: We build trust through clear,honest,human communication.

Job Summary

The Contract Program Manager supports outsourced maintenance and operations for Ziply Fiber's fiber network. This position serves as the primary point of contact for contracted services, including Install and Repair (I&R) vendor partners, service wire vendor partners, locates, and fiber network maintenance.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Vendor Contract andPerformance Management

• Managethe procurement and day-to-day performance of Install and Repair, Locates, andService Wire drop vendors.
• Monitorvendor partner performance and ensure compliance with contract terms, local andstate construction requirements, and applicable codes.
• Establishand maintain professional, effective relationships with vendors.

Quality, Safety, andCompliance

• Inspectfield work for quality and timeliness to support customer satisfaction.
• Performsite inspections to verify quality control and safety compliance.

Financial, Reporting, andProject Controls

• Ensureaccurate billing and timely payment for services performed.
• Prepareand update weekly and ad hoc reports as required.
• Manageprojects in alignment with approved budgets and plans.

Operational Coordination andResponse

• Resolveissues as they arise or quickly engage the appropriate resources to minimizeschedule, quality, and service impacts.
• Coordinatewith Dispatch and Activity Management regarding system access, badging andbuilding access, and work schedules.
• Maintainadequate supply points and inventory to support installation demand.
• Participatein the assigned on-call rotation.
• Establishafter-hours support for outages and damage response through a rotation with FDCConstruction teams.

Collaboration, Training, andBusiness Support

• Buildstrong working relationships with Vendor Partner Managers and internal teams topromote effective collaboration.
• Developa training path for Vendor Partner Managers to ensure technicians are properlytrained on Ziply Fiber tools, including CXP and NetBox.
• Performother duties as required to support the business and evolving organization.

Other Duties

• Performs other duties as required to support the business and evolving organization.

RequiredQualifications:

• High school diploma or GED.
• Minimum of five (5) years of experience maintaining outside plant (OSP) facilities and supporting daily Install and Repair work involvingfiber and copper, locates, and service wire.
• Demonstrated experience managing projects to budget.
• Demonstrated ability to meet contract deliverables.
• Intermediate proficiency with Microsoft Office applications,including the ability to create pivot tables.
• Strong verbal and written communication skills.
• Ability to work effectively across all levels and functionsof the organization.
• Strong conflict-resolution skills, including the ability toidentify and resolve issues effectively.
• Knowledge of industry safety practices and procedures.
• Ability to read and interpret Install and Repair, Locates,and Service Drop Wire documentation.
• Flexibility to address ad hoc duties as business needs arise.
• Knowledge of the National Electrical Safety Code (NESC)is required.
• Ability to work flexible hours, including nights andweekends, and participate in an on-call rotation.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employmentdrug screening.

Knowledge, Skills,and Abilities:

• Ability to work independently and apply sound judgment andreasoning skills to a variety of situations.
• Ability to manage multiple priorities and collaborateeffectively with others to meet deadlines.
• Strong verbal and written communication skills, attention todetail, and organizational ability.
• Ability to perform effectively under critical deadlines.