Contract Program Manager

Ziply Fiber; Kansas; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

FSA

Paid time off & sick leave

Parental leave

Quarterly performance bonus

Training & education reimbursement

Job summary

Ziply Fiber is seeking a Contract Program Manager to oversee outsourced maintenance and operations for the fiber network. You will serve as the primary contact for I&R, locates, and service-wire vendors, ensuring contract adherence and timely delivery while managing budgets and safety compliance.

The role requires 5+ years in outside plant management, strong vendor relations, and ability to work across teams. On-site presence, with some after-hours coverage and on-call rotation, is expected.

Qualifications

• Minimum of five years experience maintaining outside plant facilities or similar fiber/copper networks.
• Experience managing projects to budget and meeting contract deliverables.
• Proficient with Microsoft Office; pivot tables.
• Strong verbal and written communication skills.
• Ability to work across all levels and functions in an organization.
• Knowledge of safety practices and NESC requirements.
• Able to read and interpret Install/Repair documentation.
• Willingness to work nights, weekends, and participate in on-call rotations.
• Must possess a valid driver’s license and be insurable; pre-employment drug screening required.

Responsibilities

• Manage procurement and day-to-day performance of Install & Repair, Locates, and Service Wire vendors.
• Monitor vendor performance for contract compliance and applicable codes.
• Maintain professional relationships with vendors.
• Inspect field work for quality and timeliness to support customer satisfaction.
• Perform site inspections for safety and quality control.
• Ensure accurate billing and timely payment for services.
• Prepare weekly and ad hoc reports; manage projects within budgets and plans.
• Coordinate with Dispatch/Activity Management on access, badging, and schedules.
• Maintain inventory to support installation demand; participate in on-call rotations.
• Develop training paths for Vendor Partner Managers on Ziply Fiber tools (CXP, NetBox).

Skills

OSP experience

Budget management

Contract deliverables

Pivot tables

Communication skills

Collaboration

Safety knowledge

Driver's license

Drug screening readiness

Education

High school diploma or GED

Job description

Position Title: Contract Program Manager

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employeesin implementingnew ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

Job Summary

The Contract Program Manager supports outsourced maintenance and operations for Ziply Fiber's fiber network. This position serves as the primary point of contact for contracted services, including Install and Repair (I&R) vendor partners, service wire vendor partners, locates, and fiber network maintenance.

Essential Duties and Responsibilities

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Vendor Contract and Performance Management

• Manage the procurement and day-to-day performance of Install and Repair, Locates, and Service Wire drop vendors.
• Monitor vendor partner performance and ensure compliance with contract terms, local and state construction requirements, and applicable codes.
• Establish and maintain professional, effective relationships with vendors.

Quality, Safety, and Compliance

• Inspect field work for quality and timeliness to support customer satisfaction.
• Perform site inspections to verify quality control and safety compliance.

Financial, Reporting, and Project Controls

• Ensure accurate billing and timely payment for services performed.
• Prepare and update weekly and ad hoc reports as required.
• Manage projects in alignment with approved budgets and plans.

Operational Coordination and Response

• Resolve issues as they arise or quickly engage the appropriate resources to minimize schedule, quality, and service impacts.
• Coordinate with Dispatch and Activity Management regarding system access, badging and building access, and work schedules.
• Maintain adequate supply points and inventory to support installation demand.
• Participate in the assigned on-call rotation.
• Establish after-hours support for outages and damage response through a rotation with FDC Construction teams.

Collaboration, Training, and Business Support

• Build strong working relationships with Vendor Partner Managers and internal teams to promote effective collaboration.
• Develop a training path for Vendor Partner Managers to ensure technicians are properly trained on Ziply Fiber tools, including CXP and NetBox.
• Perform other duties as required to support the business and evolving organization.

Other Duties

• Performs other duties as required to support the business and evolving organization.

Required Qualifications:

• High school diploma or GED.
• Minimum of five (5) years of experience maintaining outside plant (OSP) facilities and supporting daily Install and Repair work involving fiber and copper, locates, and service wire.
• Demonstrated experience managing projects to budget.
• Demonstrated ability to meet contract deliverables.
• Intermediate proficiency with Microsoft Office applications, including the ability to create pivot tables.
• Strong verbal and written communication skills.
• Ability to work effectively across all levels and functions of the organization.
• Strong conflict-resolution skills, including the ability to identify and resolve issues effectively.
• Knowledge of industry safety practices and procedures.
• Ability to read and interpret Install and Repair, Locates, and Service Drop Wire documentation.
• Flexibility to address ad hoc duties as business needs arise.
• Knowledge of the National Electrical Safety Code (NESC) is required.
• Ability to work flexible hours, including nights and weekends, and participate in an on-call rotation.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employment drug screening.

Knowledge, Skills, and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to manage multiple priorities and collaborate effectively with others to meet deadlines.
• Strong verbal and written communication skills, attention to detail, and organizational ability.
• Ability to perform effectively under critical deadlines.