Contract Program Manager

Ziply Fiber; Eagan (MN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

FSA

Paid time off

Parental leave

Quarterly bonus

Training & education reimbursement

Job summary

Ziply Fiber is seeking a Contract Program Manager to oversee outsourced maintenance for our fiber network. You will be the primary point of contact for Install & Repair and Service Wire vendors, ensuring contracts are met and service levels maintained.

This role requires strong vendor management, budget control, and the ability to coordinate across Dispatch, field teams, and construction partners. A proactive communicator with a focus on safety and quality will excel.

Qualifications

• High school diploma or GED.
• 5+ years exp. maintaining outsideplant (OSP) facilities and supporting daily Install and Repair work.
• Experience managing projects to budget.
• Ability to meet contract deliverables.
• Strong written and verbal communication skills.

Responsibilities

• Manage procurement and day-to-day performance of Install and Repair, Locates, and Service Wire drop vendors.
• Monitor vendor partner performance and ensure contract terms compliance.
• Establish and maintain professional relationships with vendors.
• Inspect field work for quality and timeliness.
• Ensure accurate billing and timely payment for services.
• Prepare and update weekly and ad hoc reports.
• Manage projects in alignment with budgets and plans.
• Coordinate with Dispatch and Activity Management on system access and schedules.
• Maintain adequate inventory to support installation demand.
• Participate in on-call rotation and after-hours support.
• Develop training paths for Vendor Partner Managers on Ziply Fiber tools (CXP and NetBox).

Skills

Vendor management

Project management

Budget management

Microsoft Office (Pivot tables)

Communication

Cross-functional collaboration

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite (Pivot tables)

Job description

Eagan, United States | Posted on 10/06/2026

We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Benefits

• Medical, dental, vision, 401k, flexible spending account,paid sick leave and paid time off, parental leave, quarterly performance bonus,training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicatedtoelevating the connected livesof the communities we serve. Weoffer the fastest home internet in the nation, arefreshingly greatcustomer experience,andaffordableplans thatputcustomersin charge.

As ourstate-of-the-artfiber network expands, sodoes our need for team members who can help us grow and realize ourgoals.

OurCompany Values

• Genuinely Caring: We treat customers and colleagues likeneighbors, with empathy and full attention.
• Empowering You: We help customers choosewhatisbest for them,andwesupportemployeesin implementingnew ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how weserve customers and each other.
• Earning Your Trust: We build trust through clear,honest,human communication.

Job Summary

The Contract Program Managersupports outsourced maintenance and operations for Ziply Fiber's fiber network.This position serves as the primary point of contact for contracted services,including Install and Repair (I&R) vendor partners, service wire vendorpartners, locates, and fiber network maintenance.

Essential Duties and Responsibilities

The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed.

Vendor Contract andPerformance Management

• Managethe procurement and day-to-day performance of Install and Repair, Locates, andService Wire drop vendors.
• Monitorvendor partner performance and ensure compliance with contract terms, local andstate construction requirements, and applicable codes.
• Establishand maintain professional, effective relationships with vendors.

Quality, Safety, andCompliance

• Inspectfield work for quality and timeliness to support customer satisfaction.
• Performsite inspections to verify quality control and safety compliance.

Financial, Reporting, andProject Controls

• Ensureaccurate billing and timely payment for services performed.
• Prepareand update weekly and ad hoc reports as required.
• Manageprojects in alignment with approved budgets and plans.

Operational Coordination andResponse

• Resolveissues as they arise or quickly engage the appropriate resources to minimizeschedule, quality, and service impacts.
• Coordinatewith Dispatch and Activity Management regarding system access, badging andbuilding access, and work schedules.
• Maintainadequate supply points and inventory to support installation demand.
• Participatein the assigned on-call rotation.
• Establishafter-hours support for outages and damage response through a rotation with FDCConstruction teams.

Collaboration, Training, andBusiness Support

• Buildstrong working relationships with Vendor Partner Managers and internal teams topromote effective collaboration.
• Developa training path for Vendor Partner Managers to ensure technicians are properlytrained on Ziply Fiber tools, including CXP and NetBox.
• Performother duties as required to support the business and evolving organization.

Other Duties

• Performs other duties as required to support the business andevolving organization.

RequiredQualifications

• High school diploma or GED.
• Minimum of five (5) years of experience maintaining outsideplant (OSP) facilities and supporting daily Install and Repair work involvingfiber and copper, locates, and service wire.
• Demonstrated experience managing projects to budget.
• Demonstrated ability to meet contract deliverables.
• Intermediate proficiency with Microsoft Office applications,including the ability to create pivot tables.
• Strong verbal and written communication skills.
• Ability to work effectively across all levels and functionsof the organization.
• Strong conflict-resolution skills, including the ability toidentify and resolve issues effectively.
• Knowledge of industry safety practices and procedures.
• Ability to read and interpret Install and Repair, Locates,and Service Drop Wire documentation.
• Flexibility to address ad hoc duties as business needs arise.
• Knowledge of the National Electrical Safety Code (NESC)is required.
• Ability to work flexible hours, including nights andweekends, and participate in an on-call rotation.
• Must have and maintain a validdriver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employmentdrug screening.

Knowledge, Skills,and Abilities

• Ability to work independently and apply sound judgment andreasoning skills to a variety of situations.
• Ability to manage multiple priorities and collaborateeffectively with others to meet deadlines.
• Strong verbal and written communication skills, attention todetail, and organizational ability.
• Ability to perform effectively under critical deadlines.
• Ability to provide excellent customer service.

Work Authorization

Applicantsmust be authorized to work in the United States for any employer. Sponsorshipis not available for this position.

Physical Requirements

The physical demands described here are representative ofthose an employee must meet to successfully perform the essential functions ofthis position. Reasonable accommodation may be provided to enable individualswith disabilities to perform the essential functions.

Essentialand marginal functions may require bending, stooping, sitting, walking, orstanding for prolonged periods. The employee must occasionally lift or move upto 25 pounds. Required vision abilities include close, distance, color, andperipheral vision; depth perception; and the ability to adjust focus.

Thisis a work-from-home position that includes a mix of home-office and field work.The role requires extensive use of a computer, keyboard, mouse, and telephone.Field work may include travel to vendor locations, job sites, and otheroperational facilities. A company-branded vehicle will be provided and must behome-garaged in accordance with company requirements.

At alltimes, Ziply Fiber must be your primary employer. Unless otherwise prohibitedby law, employees may not hold outside employment nor be self-employed withoutobtaining approval in writing from Ziply Fiber. In holding outside employmentor self-employment, employees should ensure that participation does notconflict with responsibilities to Ziply Fiber or its business interests.

Ziply Fiberrequires a pre-employment background check as a condition of employment. ZiplyFiber may also require a pre-employment drug screening.