Contract Operations Manager

MillerKnoll; Zeeland (MI); On-site; USD 95,000 - 125,000; Full time

Job summary

MillerKnoll is seeking a Contracts Operations Manager to lead the Contracts Department's day‑to‑day operations, pricing administration, and life cycle controls. You will ensure SOX compliance, optimize pricing systems, and guide reporting and accrual processes to align with business goals.

You will manage a team, drive process improvements, and coordinate with Finance, Commercial Operations, Customer Care, Order Management, and IT to ensure accurate, compliant operations across the contract

Qualifications

• Bachelor's degree in a related field is required.
• 8–10 years in contract administration, pricing, or related functions.
• 3–5 years of supervisory or management experience preferred.

Responsibilities

• Lead contract operations, pricing maintenance, and compliance activities.
• Oversee financial accruals, rebates, and payment support.
• Ensure contract pricing accuracy and system configurations.
• Develop and improve standard operating procedures and controls.
• Oversee audits of pricing, accruals, and reporting.
• Collaborate with Finance, Commercial Operations, and IT on processes.

Skills

Contract administration

Pricing processes

SOX compliance

Financial accruals

Team leadership

Analytics

Excel proficiency

Pricing systems

Education

Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Contract Management, Data Analytics, or related discipline

Tools

Excel

Pricing software

ERP/CRM systems

Reporting tools

Job description

Why join us?

Our purpose is design for the good of humankind. It is the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Why join us?

Our purpose is design for the good of humankind. It is the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Contracts Operations Manager, Systems, Governance and Compliance

Leads the day-to-day operations of the Contracts Department's compliance, pricing administration, contract systems, reporting, accrual, payment processes and contracts life cycle requirements. Ensures contract operations are executed accurately, efficiently, and in compliance with Company policies, SOX requirements, and applicable government regulations. Manages a team responsible for critical operational activities, provides oversight of pricing systems, updates and reporting processes, drives process improvements, and serves as a key resource for resolving operational issues and supporting business objectives.

Essential Functions

• Provides direct leadership and oversight of Contract Operations personnel responsible for contract administration, pricing maintenance, compliance activities, financial accrual processes, rebate accounting, and customer payment support.
• Ensures accurate setup, maintenance, and administration of contract pricing, discount structures, price adjustment actions, accrual methodologies, rebates, fees, and related system configurations.
• Develops, documents, implements, and continuously improves operational procedures to increase efficiency, accuracy, quality, and compliance throughout the contract lifecycle.
• Oversees audit activities to ensure contract pricing, accrual calculations, payment reporting, and system controls are functioning as designed.
• Maintains thorough understanding of all Contracts Department processes and their integration with Finance, Commercial Operations, Customer Care, Order Management, and IT.
• As needed, leads or supports complex technology implementations from the business process owner perspective.
• Oversees contract operations business systems, user security, workflow management, data integrity, and controls.
• Provides leadership oversight for pricing analytics, standard reporting, and ad hoc analysis.
• Develops team capabilities through coaching, cross-training, workload balancing, and performance management.
• Maintains compliance with SOX controls, company policies, and applicable regulatory requirements.

Qualifications

Education/Experience

• Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Contract Management, Data Analytics, or related discipline required.
• Eight to ten years of progressive experience in contract administration, pricing, commercial operations, finance, compliance, or related business functions required.
• Three to five years of supervisory or management experience preferred.

Skills And Abilities

• Strong working knowledge of contract administration, pricing processes, financial accruals, rebates, and customer payment programs.
• Demonstrated ability to manage and improve operational processes while maintaining quality, compliance, and service expectations.
• Strong analytical and problem-solving skills.
• Advanced proficiency with Excel, reporting tools, and business systems.
• Ability to coach, mentor, and develop team members.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].