Contract Operations Manager

Knoll Inc.; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

MillerKnoll is seeking a Contracts Operations Manager, Systems, Governance and Compliance to lead the day-to-day operations of the Contracts Department, ensuring pricing administration, compliance with SOX, and lifecycle management of contracts.

You will manage a team, drive process improvements, oversee pricing analytics, and partner with Finance, Commercial Operations, Customer Care, Order Management, and IT to support business objectives.

Qualifications

• Bachelor's degree in a related field.
• 8–10 years in contract administration, pricing, or related functions.
• 3–5 years of supervisory experience preferred.

Responsibilities

• Lead Contract Operations personnel for contract administration, pricing maintenance, compliance activities, financial accruals, rebates, and customer payment support.
• Ensure accurate setup and maintenance of pricing, discount structures, accrual methodologies, rebates, fees, and system configurations.
• Develop and implement procedures to increase efficiency, accuracy, quality, and compliance across the contract lifecycle.
• Oversee audits of pricing, accruals, payment reporting, and system controls.
• Coordinate with Finance, Commercial Operations, Customer Care, Order Management, and IT.
• Lead or support technology implementations from a business process owner perspective.
• Oversee contract operations systems, user security, workflow, data integrity, and controls.
• Provide leadership in pricing analytics and standard/ad hoc reporting.
• Coach and develop team members.

Skills

Contract administration

Pricing processes

Financial accruals

Rebate accounting

Customer payment support

Excel

Data analysis

Education

Bachelor's degree in Business Administration / Finance / Accounting / Economics / Contract Management / Data Analytics

Tools

Excel

Reporting tools

Business systems

Job description

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Contracts Operations Manager, Systems, Governance and Compliance Leads the day-to-day operations of the Contracts Department's compliance, pricing administration, contract systems, reporting, accrual, payment processes and contracts life cycle requirements. Ensures contract operations are executed accurately, efficiently, and in compliance with Company policies, SOX requirements, and applicable government regulations. Manages a team responsible for critical operational activities, provides oversight of pricing systems, updates and reporting processes, drives process improvements, and serves as a key resource for resolving operational issues and supporting business objectives.

ESSENTIAL FUNCTIONS

• Provides direct leadership and oversight of Contract Operations personnel responsible for contract administration, pricing maintenance, compliance activities, financial accrual processes, rebate accounting, and customer payment support.
• Ensures accurate setup, maintenance, and administration of contract pricing, discount structures, price adjustment actions, accrual methodologies, rebates, fees, and related system configurations.
• Develops, documents, implements, and continuously improves operational procedures to increase efficiency, accuracy, quality, and compliance throughout the contract lifecycle.
• Oversees audit activities to ensure contract pricing, accrual calculations, payment reporting, and system controls are functioning as designed.
• Maintains thorough understanding of all Contracts Department processes and their integration with Finance, Commercial Operations, Customer Care, Order Management, and IT.
• As needed, leads or supports complex technology implementations from the business process owner perspective.
• Oversees contract operations business systems, user security, workflow management, data integrity, and controls.
• Provides leadership oversight for pricing analytics, standard reporting, and ad hoc analysis.
• Develops team capabilities through coaching, cross-training, workload balancing, and performance management.
• Maintains compliance with SOX controls, company policies, and applicable regulatory requirements.

QUALIFICATIONS

• Education/Experience Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Contract Management, Data Analytics, or related discipline required.
• Eight to ten years of progressive experience in contract administration, pricing, commercial operations, finance, compliance, or related business functions required.
• Three to five years of supervisory or management experience preferred.

Skills and Abilities

• Strong working knowledge of contract administration, pricing processes, financial accruals, rebates, and customer payment programs.
• Demonstrated ability to manage and improve operational processes while maintaining quality, compliance, and service expectations.
• Strong analytical and problem-solving skills.
• Advanced proficiency with Excel, reporting tools, and business systems.
• Ability to coach, mentor, and develop team members.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].