Contract Operations Director

Fresenius Kabi USA; Lake Zurich (IL); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Bonus plan

Medical, dental, vision

401(k) with company contribution

Job summary

Fresenius Kabi USA seeks a Director of Contract Operations to lead contracting activities for Biosimilars and Specialty products. You will guide a diverse team, optimize payer and GPO contract operations, and manage cross-functional initiatives in a matrix environment to maximize revenue and profit.

You will interact with multiple internal teams, drive proactive project execution, and mitigate contract risks. A strong background in 340B, rebates, and Model N/Agiloft is highly valued.

Qualifications

• Bachelor’s degree required; advanced degrees or certifications are a plus.
• Minimum 10+ years in the pharmaceutical industry with financial/marketing/contract/market access knowledge.
• Minimum 5 years of direct people management experience.
• In-depth knowledge of payer medical and pharmacy rebate claims invoice payment process.
• Understanding US supply chain players; willingness to learn in a high-volume department.
• Brand/Biosimilars/Biologic experience highly preferred.
• Strong written and verbal communication; content development ability.
• Proven business acumen to weigh multiple factors in decisions; strategic insights.
• Advanced Excel skills; proficient with SAP, BEX, Qlik, Veeva, Spring CM, Model N.

Responsibilities

• Lead a contracting operations team and oversee contract setup and policies.
• Negotiate contracts with National Accounts and field sales; provide operational support.
• Develop a scalable contract operations process for GPOs and payer rebates.
• Oversee invoice and rebate payment accuracy; manage 340B investigations.
• Supervise onboarding and accuracy of membership for new biopharma customers.
• Manage Model N and Agiloft implementations; develop contractual analytics.
• Identify process improvements and tools to support contract deliverables.
• Prepare ad-hoc presentations and assess contract impact.

Skills

Contract operations

Team leadership

Negotiation

Excel advanced

Cross-functional leadership

Analytics

Communication

Project management

Model N

Agiloft

Education

Bachelor’s degree

Tools

SAP

BEX

Qlik

Veeva

Spring CM

Model N

Job description

The Director of Contract Operations will be responsible to lead contracting operation activities for Biosimilars and Specialty products. The primary responsibilities for this role include leading a diverse team on rebate/discount process management and contract operations to ensure successful outcomes against the commercial strategies. In addition, this role will lead and support departmental operations. This role will be key in decisions regarding daily business functions and ad-hoc projects.

Responsible for optimizing payer, wholesaler, provider, specialty pharmacy, GPO, and membership contract operations while minimizing risk to Fresenius Kabi. Brings awareness to contract risks and suggests mitigating solutions. This role will work with key stakeholders to direct cross-functional teams and manage priorities that deliver optimal commercial value.

This position is heavily reliant on interacting with multiple internal Fresenius Kabi US and Global business functions. The Director must practice proactive management, drive collaboration, and be a positive team leader. The individual must be able to successfully facilitate and complete contracting projects in a matrix environment to facilitate business decisions that generate the greatest revenue and profit return.

Responsibilities

• This individual will be responsible for a contracting operations team, contract set up, and policies that support growth initiative in Biosimilars and Specialty products.
• Lead and assist National Account and field sales negotiate contracts with a variety of Fresenius Kabi customers with operational support.
• Further develop a brand-like drug market contract operations process for hospital & clinic GPOs and payer rebates.
• Oversee Managed Care invoice and accurate rebate payment management.
• Develop 340B investigation process for payer contracts and potential double dipping in Medicaid.
• Supervise the development of EDI and accuracy of membership onboarding for new biopharma customers.
• Manage Model N setup for new contracts across business channels.
• Manage contract invoices and accurate payment analysis.
• Develop Agiloft, contract analytics platforms, contract membership, and Model N solutions.
• Apply strategic business insights and competitive market intelligence to identify new opportunities.
• Assist on new contract initiative and operation set up for key Payor, GPO, IDN and Provider agreements.
• Directly interface with customers on contract operations and disputes.
• Identity process improvement opportunities and develop tools to assist in the contract deliverables.
• Contribute to the preparation of ad-hoc presentations, process solutions, and assess the impact of contracts.

Requirements

• Bachelor’s degree required, advanced degrees or certifications are a plus.
• Minimum 10+ years related work experience in the pharmaceutical industry, including 5 years with financial / marketing / contract / market access knowledge.
• Minimum of 5 years of direct people management experience with demonstrated ability to develop and lead high-performing teams.
• In-depth knowledge of payer medical and pharmacy rebate claims invoice payment process.
• Deep understanding many players in the US supply chain.
• Strong desire to self‑learn in a high‑volume department.
• Brand/Biosimilars/Biologic experience highly preferred.
• Strong written and verbal communication skills. Must be able to develop content vs delegate.
• Demonstrated business acumen skillset to weigh multiple factors when making decisions.
• Superior interpersonal and leadership skills with the ability to manage cross‑functional teams.
• Effectively manage internal projects and external customer deadlines.
• Microsoft Excel at the advanced level experience required, including superior analytical and critical thinking skills with ability to make recommendations based on analysis.
• Must have knowledge and comfort level of operating systems; for instance, but limited to, experience with SAP, BEX, Qlik, Veeva, Spring CM, and Model N preferred.
• Able to manage and prioritize multiple complex projects with demonstrated time management skills.
• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

Salary Range: $180,000 - $210,000 per year

Position is eligible to participate in a bonus plan with a target of 16% of the base salary. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.