Contract Lifecycle Management (CLM) Business Analyst

epiqsystems; New York (NY); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Epiq is seeking a detail‑oriented Business Analyst with CLM expertise to lead requirements gathering, analyze contract processes, and configure CLM solutions for clients. You will translate business needs into functional specifications and collaborate with client teams to ensure scalable, compliant implementations.

The role emphasizes process design, stakeholder engagement, and data‑driven improvements, with opportunities to influence deployments and user adoption across multiple CLM platforms.

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus.
• 5+ years as a Business Analyst, preferably with CLM or contract management software.
• Experience with CLM configuration and contract lifecycle processes.

Responsibilities

• Conduct interviews and workshops to gather and validate business requirements for CLM projects.
• Analyze current-state contract lifecycle processes and design future-state workflows.
• Configure CLM systems, including workflows, templates, metadata, and reporting dashboards.
• Support testing phases, including UAT and troubleshooting.
• Develop training materials and user guides to support adoption.
• Provide post-implementation optimization and reporting.

Skills

Requirements gathering

Process analysis

Solution configuration

Stakeholder engagement

Data analysis

Reporting & dashboards

Communication

Client relationships

Education

Bachelor's degree in Business or IS

Master's degree (plus)

Tools

Agiloft

Ironclad

Malbek

ContractPodAi

LEAH

Job description

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description:

We are seeking a detail-oriented and analytical Business Analyst with expertise in Contract Lifecycle Management (CLM) to join our team. This role will be a key contributor to CLM implementation projects, working closely with clients to understand business needs, analyze contract management processes, and support the design and deployment of CLM solutions. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution configuration, with a focus on delivering tailored solutions that drive efficiency and compliance in contract management.

Key Responsibilities:

Requirements Gathering & Stakeholder Engagement

Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects.

Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements.

Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals.

Process Analysis & Future-State Design

Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management.

Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance.

Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review.

Solution Configuration & Implementation Support

Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards.

Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation.

Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality.

Training & User Adoption

Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution.

Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality.

Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements.

Continuous Improvement & Reporting

Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement.

Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics.

Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives.

Qualifications:

Education & Experience

• Bachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus.
• 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software.
• Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Ironclad, Malbek, ContractPodAi, LEAH.

Technical & Analytical Skills

• Proficiency in process mapping and business analysis techniques.
• Experience with CLM configuration and understanding of contract lifecycle processes.
• Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics.

Communication & Interpersonal Skills

• Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders.
• Proven ability to build and maintain positive client relationships.
• Detail-oriented and self-motivated, with a commitment to delivering high-quality work.

The Compensation range for this role is 110,000.00 to 135,000.00 USD annually and may be eligible for an annual bonus.

#LI-MC1

"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire".

"Must be authorized to work in the United States for any employer".

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider