Contract HR Shared Services Specialist - Onboarding

Lucid Motors USA, Inc.; Newark, Northern (CA, KY); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) retirement plan

Equity program

Job summary

Lucid Motors USA, Inc. is seeking a Contract Shared Service Specialist to serve as the primary HR contact for North America inquiries, ensuring timely, accurate support. This onsite role is based in Newark, CA and is a 6-month contract with potential extension.

You will own onboarding, payroll, benefits, policies, timekeeping, and offboarding, while maintaining data integrity and collaborating with Internal Audit, Legal, and HRIS teams.

Qualifications

• 4–5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused role, or 2+ years with a Bachelor's degree.
• Experience supporting audit, compliance, or SOX related processes is a strong plus.
• Strong proficiency in Excel, Word, and PowerPoint.
• Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet (preferred).
• Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
• Ability to manage confidential information with discretion and professionalism.
• Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.

Responsibilities

• Serve as the first point of contact for walk‑up questions and HR Helpdesk tickets, providing Tier 1 guidance or routing inquiries to the appropriate HR partner.
• Triage incoming cases, analyze requests, and determine the appropriate resolution, transaction, or escalation path.
• Partner with HR Centers of Excellence to resolve escalated issues and ensure timely, accurate case closure.
• Maintain detailed case documentation, including troubleshooting steps, resolution notes, and data updates.
• Monitor open cases to ensure SLAs are met and proactively follow up where needed.
• Help curate and maintain HR knowledge base content to ensure accuracy and usability.
• Maintain employee files and HRIS records, ensuring accuracy, compliance, and timely updates.
• Manage pre‑boarding and onboarding activities for all North America, including I‑9 verification, HRIS document completion, and new‑hire orientation logistics.
• Prepare documentation, process routine HR transactions, and manage data entry and reconciliation tasks related to pay, employment history, and HR systems.
• Oversee international transfers, contractor conversions, and work authorization documentation for all North America employees.
• Facilitate conversations with cross functional HR partners to ensure smooth handling of escalations, exceptions, and sensitive employee matters.
• Provide consistent HR support to Internal Audit, Legal, Immigration, and HRIS teams.
• Oversee labor law posting compliance for onsite and remote employees.
• Complete government information requests, including subpoenas, unemployment insurance claims, and verification of employment documentation.
• Lead facilitation of cross functional risk evaluations for new remote work locations, including data gathering, documentation, and coordination with HR partners for legal and tax liability assessments.
• Own vendor relationship management, including documentation, tracking, and coordination of HR related services.

Skills

Attention to detail

Customer service

Discretion

Multitasking

Strong communication

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

HRIS

SuccessFactors

Jira

ServiceNow

Job description

Lucid Motors USA, Inc. is seeking a Contract Shared Service Specialist to serve as the primary HR contact for North America inquiries, ensuring timely, accurate support. This onsite role is based in Newark, CA and is a 6-month contract with potential extension.

You will own onboarding, payroll, benefits, policies, timekeeping, and offboarding, while maintaining data integrity and collaborating with Internal Audit, Legal, and HRIS teams.