Onsite HR Shared Services Specialist (Contract)

Lucid Motors USA, Inc.; Newark, Northern (CA, KY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) retirement plan

Equity program

Job summary

Lucid Motors USA, Inc. is seeking a Contract Shared Service Specialist to serve as the primary HR contact for North America inquiries, ensuring timely, accurate support. This onsite role is based in Newark, CA and is a 6-month contract with potential extension.

You will own onboarding, payroll, benefits, policies, timekeeping, and offboarding, while maintaining data integrity and collaborating with Internal Audit, Legal, and HRIS teams.

Qualifications

• 4–5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused role, or 2+ years with a Bachelor's degree.
• Experience supporting audit, compliance, or SOX related processes is a strong plus.
• Strong proficiency in Excel, Word, and PowerPoint.
• Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet (preferred).
• Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
• Ability to manage confidential information with discretion and professionalism.
• Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.

Responsibilities

• Serve as the first point of contact for walk‑up questions and HR Helpdesk tickets, providing Tier 1 guidance or routing inquiries to the appropriate HR partner.
• Triage incoming cases, analyze requests, and determine the appropriate resolution, transaction, or escalation path.
• Partner with HR Centers of Excellence to resolve escalated issues and ensure timely, accurate case closure.
• Maintain detailed case documentation, including troubleshooting steps, resolution notes, and data updates.
• Monitor open cases to ensure SLAs are met and proactively follow up where needed.
• Help curate and maintain HR knowledge base content to ensure accuracy and usability.
• Maintain employee files and HRIS records, ensuring accuracy, compliance, and timely updates.
• Manage pre‑boarding and onboarding activities for all North America, including I‑9 verification, HRIS document completion, and new‑hire orientation logistics.
• Prepare documentation, process routine HR transactions, and manage data entry and reconciliation tasks related to pay, employment history, and HR systems.
• Oversee international transfers, contractor conversions, and work authorization documentation for all North America employees.
• Facilitate conversations with cross functional HR partners to ensure smooth handling of escalations, exceptions, and sensitive employee matters.
• Provide consistent HR support to Internal Audit, Legal, Immigration, and HRIS teams.
• Oversee labor law posting compliance for onsite and remote employees.
• Complete government information requests, including subpoenas, unemployment insurance claims, and verification of employment documentation.
• Lead facilitation of cross functional risk evaluations for new remote work locations, including data gathering, documentation, and coordination with HR partners for legal and tax liability assessments.
• Own vendor relationship management, including documentation, tracking, and coordination of HR related services.

Skills

Attention to detail

Customer service

Discretion

Multitasking

Strong communication

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

HRIS

SuccessFactors

Jira

ServiceNow

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

We’re building an HR experience that is responsive, reliable, and rooted in trust—and our Shared Services team plays a critical role in making that happen. This Contract Shared Service Specialist is a key contributor to this mission, serving as the primary Human Resource contact for all North America inquiries and ensuring employees receive clear, timely, and accurate support.

This role acts as asubject matterexpertacross coretopicsthat touch every aspect of the employee lifecycle—includingonboarding,payroll, benefits, compensation, policies, timekeeping, holidays, and offboarding. This role is pivotal for our organization tomaintainhigh standardsof data accuracy, documentation, and service delivery.You’llbe part of a collaborative team that values curiosity, continuous improvement, and a commitment to doing what’s right for employees.

In addition toowningonboarding and routine HR transactions, theSpecialistprovides essential support for compliance, audit, andrisk relatedactivities. This includes labor law alignment, tax and location validations, government information requests, and coordination with internal teams such as Internal Audit, Legal, Immigration, and HRIS.

This is an onsite position in Newark, CA. Please note, this is a contract role scoped for approx. 6 months with the potential for extension.

You Will

Employee Support & Ticket Management

• Serve as the first point of contact forwalk‑upquestions and HR Helpdesk tickets,providingTier 1 guidance or routing inquiries to theappropriate HRpartner.
• Triage incoming cases, analyze requests, and determine the appropriate resolution, transaction, or escalation path.
• Partner with HR Centers of Excellence to resolve escalated issues and ensure timely, accurate case closure.
• Maintain detailed case documentation, including troubleshooting steps, resolution notes, and data updates.
• Monitor open cases to ensure Service Level Agreements (SLAs) are met and proactively follow up where needed.
• Help curate and maintain HR knowledge base content to ensure accuracy and usability.

HR Operations & Systems Support

• Maintain employee files and HRIS records, ensuring accuracy, compliance, andtimelyupdates.
• Manage pre‑boardingand onboarding activitiesforallNorth America, including I‑9 verification, HRIS document completion, andnew‑hireorientationlogistics.
• Prepare documentation, process routine HR transactions, and manage data entry and reconciliation tasks related to pay, employment history, and HR systems.
• Oversee international transfers, contractor conversions, and work authorization documentation for all North America employees.
• Facilitate conversations with cross functional HR partners to ensure smooth handling of escalations, exceptions, and sensitive employee matters.

Compliance, Audit, and Risk Support

• Provide consistentHRsupport to Internal Audit, Legal, Immigration, and HRIS teams.
• Oversee labor law posting compliance for onsite and remote employees.
• Complete government information requests, including subpoenas, unemployment insurance claims, and verification of employment documentation.
• Lead facilitation of cross functional risk evaluations for new remote work locations, including data gathering, documentation, and coordination with HR partners for legal and tax liability assessments.
• Own vendor relationship management, including documentation, tracking, and coordination of HR related services.

You Bring

• 4–5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused role, or 2+ years of experience with a Bachelors degree.
• Experience supporting audit, compliance, or SOX related processes is a strong plus.
• Strong proficiency in Excel, Word, and PowerPoint.
• Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet (preferred).
• Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
• Ability to manage confidential information with discretion and professionalism.
• Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.

Pay Transparency

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. USD $30.00-40.00 / Hour

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may also participatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determinedbased on individual performance, role scope, market considerations, and overall company results,in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy

Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice.

To all recruitment agencies

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.