Contract Customer Success Concierge

Egreenservices; Buffalo (NY); In loco; USD 56.000 - 81.000; Tempo pieno

Descrizione del lavoro

Business Excellence Group in Buffalo, NY seeks a Concierge on a contract basis to deliver hands-on ownership, help field client curveballs, and drive process improvement.

The role emphasizes continuous learning, mentoring teammates, and maintaining high standards while coordinating cross-team handoffs across NY. The position offers a competitive salary and a real ladder for growth within the team.

Competenze

• Bachelor's degree or equivalent practical experience.
• Detail-oriented approach with accuracy.
• Ability to mentor or support mid-level teammates.
• Autonomy-rich attitude and eagerness to learn new skills.
• Hands-on command of Process Improvement with Continuous Learning.

Mansioni

• Field curveballs from Buffalo clients without losing the thread.
• Hold Buffalo vendors to the standard we promised our users.
• Map the handoffs between NY teams so nothing falls in the cracks.
• Step in on additional duties that support the wider Business Excellence Group mission.
• Respond to internal and external requests in a timely, professional manner.

Conoscenze

Process Improvement

Continuous Learning

Mentoring

Ambiguity Handling

Formazione

Bachelor's degree or equivalent practical experience

Descrizione del lavoro

Business Excellence Group in Buffalo, NY seeks a Concierge on a contract basis to deliver hands-on ownership, help field client curveballs, and drive process improvement.

The role emphasizes continuous learning, mentoring teammates, and maintaining high standards while coordinating cross-team handoffs across NY. The position offers a competitive salary and a real ladder for growth within the team.