Concierge

Egreenservices; Buffalo (NY); On-site; USD 56,000 - 81,000; Full time

Job summary

Business Excellence Group in Buffalo, NY seeks a Concierge on a contract basis to deliver hands-on ownership, help field client curveballs, and drive process improvement.

The role emphasizes continuous learning, mentoring teammates, and maintaining high standards while coordinating cross-team handoffs across NY. The position offers a competitive salary and a real ladder for growth within the team.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Detail-oriented approach with accuracy.
• Ability to mentor or support mid-level teammates.
• Autonomy-rich attitude and eagerness to learn new skills.
• Hands-on command of Process Improvement with Continuous Learning.

Responsibilities

• Field curveballs from Buffalo clients without losing the thread.
• Hold Buffalo vendors to the standard we promised our users.
• Map the handoffs between NY teams so nothing falls in the cracks.
• Step in on additional duties that support the wider Business Excellence Group mission.
• Respond to internal and external requests in a timely, professional manner.

Skills

Process Improvement

Continuous Learning

Mentoring

Ambiguity Handling

Education

Bachelor's degree or equivalent practical experience

Job description

$56,000 - $81,000, a Concierge title, and a Buffalo, NY team that ships, that's the offer; Continuous Learning is the price of entry at Business Excellence Group. This contract job at Business Excellence Group delivers $56,000 - $81,000, hands-on ownership, and a clear ladder for general professionals.

Key Responsibilities

• Field curveballs from Buffalo clients without losing the thread
• Hold Buffalo vendors to the standard we promised our users
• Map the handoffs between NY teams so nothing falls in the cracks
• Step in on additional duties that support the wider Business Excellence Group mission
• Respond to internal and external requests in a timely, professional manner

What You'll Bring

• Comfort navigating ambiguity when the brief arrives half-written
• Detail-oriented approach with a commitment to accuracy
• Bachelor's degree in a related field, or equivalent practical experience
• Demonstrated capacity to mentor or support mid-level teammates
• An autonomy-rich attitude and eagerness to learn new skills
• Hands-on command of Process Improvement, with Continuous Learning as a close second

Here at Business Excellence Group, we combine empathy-led engineering with a relentless focus on the customers we serve in Buffalo, NY. We hold space for disagreement, then commit fully once the general call is made.

Take home $56,000 - $81,000, build your Customer Service under a mentor, lean on benefits, and shape a contract week that finally fits.

Confirmed live today, applications for this general role land in real time.