Contract Compliance Technician

City of Fort Worth; Fort Worth (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Contract Mowing Section is seeking a Contract Compliance Technician to support contractor oversight, inspections, and service documentation. The role operates within the Park & Recreation Department, requiring strong data tracking and customer-facing communication.

Candidates should have a high school diploma, 2+ years in related compliance or field work, and a valid driver’s license. On-site, 40-hour weeks with occasional on-call work are expected.

Qualifications

• High school diploma or GED required.
• 2+ years of contract/compliance or field environmental experience.
• Valid driver’s license required.
• Preferred familiarity with park/recreation operations and customer service.

Responsibilities

• Support contract mowing with compliance, inspections, invoicing and customer service.
• Monitor contractor compliance with specifications and service requirements.
• Investigate resident complaints and service requests; document findings.
• Maintain site maps, property data, and mowing inventories.
• Conduct site inspections (physical/virtual) to verify quality.
• Use Office apps, CSR CRM, and mapping tools to document work.
• Review and close service requests; assist with work-order management.
• Perform other duties as assigned.

Skills

Contract/compliance experience

Field environmental experience

Customer service experience

Mapping familiarity

Education

High school diploma/GED

Tools

Motorola PremiereOne CSR

Microsoft Excel

Google Earth/Maps

GPS

CRM databases

Job description

Pay Range: $18.00 - $21.76/hr.

Job Posting Closing on: Friday, November 20, 2026

Workdays & Hours: Monday through Friday, with hours between 8 AM and 5 PM. The position will work 40 hours a week. Some evening/weekend on-call work may be required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Contract Compliance Technician job is available with the City of Fort Worth Contract Mowing division of the Park & Recreation Department. The City of Fort Worth Park & Recreation Department is made up of 13,447 acres of parkland and includes 308 park and recreation facilities. From hike and bike trails to fitness centers, the Park & Recreation Department is a vital part of Fort Worth, Texas and is exciting and vivacious place to work.

Minimum Qualifications

• High school diploma/GED
• Two (2) years of directly related experience in contract, compliance, or field environmental experience
• Valid driver's license

Preferred Qualifications

• Six months or more of experience working within a Park & Recreation environment or similar
• Six months or more of experience in a high-volume customer service or customer-contact environment
• Six months or more of experience supporting contract compliance, contractor oversight, inspections, or similar activities.
• Experience using a work-order or customer relationship management database, including reviewing and closing work orders. The Contract Mowing Section currently utilizes Motorola PremiereOne CSR CRM.
• Experience with Microsoft Excel and maintaining spreadsheets, reports, or tracking documents.
• Familiarity with the City of Fort Worth, including parks, streets, rights-of-way, and general geography.
• Knowledge of landscaping, mowing, grounds maintenance, or similar field operations.
• Strong navigation and map-reading skills, including experience with Google Earth, Google Maps, GPS, GIS, or similar mapping tools
• Strong written and verbal communication skills and the ability to interact professionally with residents, contractors, and City staff

The Contract Compliance Technician Job Responsibilities Include

• Support the Contract Mowing Section with contract compliance, inspections, invoicing, customer service, and related administrative functions
• Monitor contractor compliance with contract specifications and service requirements
• Assist with investigating and verifying resident complaints, service requests, and contractor-completed work
• Research and respond to a high volume of service requests and complaints, particularly during the active mowing season
• Maintain and update property and mowing inventory records, spreadsheets, reports, and other tracking documents
• Conduct physical and virtual site inspections to verify service quality, identify deficiencies, and document conditions
• Prepare and review site maps and assist with identifying property boundaries, maintenance responsibilities, and service locations
• Communicate with residents, contractors, City staff, and other departments to research concerns, coordinate services, and resolve issues
• Develop and maintain spreadsheets, reports, and other documentation used to monitor contractor performance and program activity
• Utilize Microsoft Office applications, Motorola PremiereOne CSR, mapping tools, Google Earth/Maps, GPS, and other technology to perform research and document work
• Assist with work-order management, including reviewing, updating, and closing service requests
• Perform other duties as assigned

Working Conditions & Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting, depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.

Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-case basis.

Employees are paid by direct deposit only.