Contract Business Analyst: Chatbot Evaluation & Insights

Oak Tree Software Pvt. Ltd.; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

Oak Tree Software Pvt. Ltd. is seeking a detail-oriented Business Analyst for a 4-month freelance engagement on a 1099 basis.

The role requires full-time hours with 8 hours per day and a minimum of 4 hours overlap with US Pacific Time (PST). You will evaluate chatbot responses, document requirements, and prepare reports, dashboards, and process maps. Proficiency in Excel, SQL, Power BI, and Tableau is expected, along with strong analytical and communication skills.

Qualifications

• Bachelor's degree in Business Administration, Finance, Computer Science, or related field.
• 3+ years of experience as a Business Analyst or in a similar role.
• Proficiency in Microsoft Excel, SQL, Power BI, Tableau, or similar analytical tools.
• Strong analytical, problem-solving, and communication skills.
• Experience in requirements gathering, business analysis, and process mapping.

Responsibilities

• Analyze and document business requirements.
• Evaluate and compare chatbot responses using predefined criteria.
• Conduct structured assessments and provide evidence-based evaluations.
• Analyze workflows, processes, and data to identify gaps and improvements.
• Prepare reports, dashboards, process maps, and project documentation.
• Support testing, implementation, and User Acceptance Testing (UAT).
• Collaborate with stakeholders and cross-functional teams.
• Track project progress, risks, dependencies, and KPIs.

Skills

Analytical thinking

Problem solving

Communication

Documentation

Education

Bachelor's degree

Tools

Excel

SQL

Power BI

Tableau

Job description

Oak Tree Software Pvt. Ltd. is seeking a detail-oriented Business Analyst for a 4-month freelance engagement on a 1099 basis.

The role requires full-time hours with 8 hours per day and a minimum of 4 hours overlap with US Pacific Time (PST). You will evaluate chatbot responses, document requirements, and prepare reports, dashboards, and process maps. Proficiency in Excel, SQL, Power BI, and Tableau is expected, along with strong analytical and communication skills.