CONTRACT - Assoc Fraud Specialist

Nintendo of America Inc.; Redmond (WA); Hybrid; USD 41,000 - 55,000; Full time

Job summary

Nintendo of America, based in Redmond, WA, seeks a fraud analyst to review transactions and prevent losses across direct-to-consumer channels. You will conduct investigations, identify fraud patterns, and create risk profiles with data analysis to support policy decisions.

Hybrid role in Redmond, WA with benefits through the employing agency; 6-month contract position focusing on PCI-DSS compliant practices and cross-functional collaboration with FP&A and external partners.

Qualifications

• 1–2 years’ experience in fraud prevention and chargebacks.
• Experience researching data and presenting findings.
• Strong attention to detail and analytical skills.
• Ability to perform investigations using available tools.
• Awareness of industry regulations.
• Excellent verbal and written communication.
• Proficient with Word, Excel, PowerPoint and SharePoint.
• Experience with SQL or database analysis preferred.
• Bachelor’s degree in business/finance or equivalent; quantitative orientation preferred.
• Bilingual Spanish and/or Portuguese a plus.

Responsibilities

• Review payment transactions for potential fraud across DTC channels.
• Conduct investigations to identify fraudulent activity.
• Detect patterns indicating fraud (ATO, credential stuffing, friendly fraud).
• Create customer risk profiles and monitor chargebacks risk.
• Take real-time action on suspected fraud using system tools.
• Escalate activity spikes to stakeholders for decisions.
• Document investigations to demonstrate compliance.

Skills

Fraud prevention

Data analysis

Attention to detail

Investigations

Excellent communication

SQL

Education

Bachelor’s degree in business/finance or equivalent

Certification demonstrating quantitative orientation

Tools

Word

Excel

PowerPoint

SharePoint

Job description

Nintendo of America

About Nintendo of America

From the launch of the Nintendo Entertainment Systemmore than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash.,

Nintendo of America serves as headquarters for Nintendo's operations in the Americas.We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website athttps://www.nintendo.com/.

Team Summary

Within Nintendo of America (NOA)'s Financial Planning & Analytics (FP&A) department, this position is part of the Fraud team. This is a 6-month temporary contract position.

DESCRIPTION OF DUTIES

• Reviews payment transactions placed on all DTC business channels for potential fraud and abuse to prevent financial losses.
• Conducts account investigations using available tools, to identify fraudulent activity and abuse.
• Detects activity and patterns indicative of fraudulent behavior such as account takeover (ATO), credential stuffing, friendly fraud, payment card theft, and other similar risks based on manual review and data analysis.
• Performs data analysis, creates customer risk profiles, and detects trends to mitigate the risk of fraud and chargebacks.
• Takes real-time action on assigned suspected fraudulent activity using fraud system tools.
• Monitors and escalates activity spikes and trends detected to key stakeholders, enabling them to make strategic, operational and policy decisions.
• Communicates and works closely with internal and external business partners to respond to ad hoc requests, provide analysis, and share results and recommendations to support objectives.
• Maintains detailed documentation to demonstrate compliance with regulations and internal policies and procedures.
• Uses investigative research tactics to identify suspicious activity and resolve customer disputes.
• Ensures appropriate confidentiality and PCI-DSS adherence in all communications and interactions.

SUMMARY OF REQUIREMENTS

• One (1) to two (2) years' experience in fraud prevention, including chargeback/dispute resolution.
• Experience researching and analyzing data and presenting findings and recommendations.
• Strong attention to detail and analytical skills, including the ability to be hands-on and dive deep into details to identify root causes.
• Ability to effectively perform investigations using all available tools, including open-source, social media and ID verification.
• Awareness of industry regulations.
• Excellent verbal and written communication skills.
• Proficient in the use of Word, Excel, PowerPoint and SharePoint.
• Experience working with logic-based languages such as SQL, database analysis software, preferred.
• Bachelor's degree in business, finance, or equivalent and/or Certification in a field that demonstrates quantitative and analytical orientation preferred.
• Gaming industry or ecommerce experience a plus
• Bilingual Spanish and/or Portuguese a plus

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This contract position includes the base pay range listed below and is eligible for benefits through the employing agency. Agency benefits include eligibility for medical insurance, employee assistance program, and paid sick leave. All benefits are subject to elections, eligibility requirements, plan and program terms. Benefits offerings will be confirmed at the time of offer by the employing agency, and may differ depending on the employing agency partner.

Pay range

$30—$40 USD