Contract Analyst

Higher Recruitment, Inc.

Memphis (TN)

Hybrid

USD 70,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and benefits package

Collaborative work environment

Professional growth opportunities

Job summary

A leading recruitment agency seeks a detail-oriented Customer Service Contract Analyst in Memphis, TN. The role requires expertise in managing customer contracts and cross-department collaboration to ensure compliance and satisfaction. Ideal candidates have a Bachelor's degree and experience in SAP and Salesforce. This position supports a hybrid work model with opportunities for professional growth.

Qualifications

2–4 years of experience in customer service or contract management.
Ability to work independently and manage multiple priorities.
Experience in risk identification and legal awareness.

Responsibilities

Lead contract activities including negotiation and quoting.
Maintain records of all contracts and ensure compliance.
Collaborate with legal and sales teams to resolve contract issues.

Skills

Proficiency with SAP

Proficiency with Salesforce

Exceptional Communication

Negotiation skills

Organizational Excellence

Education

Bachelor’s degree in Business Administration

Tools

SAP

Salesforce

Job description

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Higher Recruitment, Inc. provided pay range

This range is provided by Higher Recruitment, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

Direct message the job poster from Higher Recruitment, Inc.

Service oriented professional with strong human resources, recruiting, and business acumen. Recognized for exemplary work ethic, results oriented…

Customer Service Contract Analyst

We seek an experienced and detail-oriented Customer Service Contract Specialist/Analyst to join our Customer Service Department. This role serves as a liaison between the Customer Service, Sales, and Legal departments, ensuring seamless execution and management of customer contracts throughout their lifecycle. The successful candidate will coordinate contract-related activities from order intake to delivery, ensuring compliance, operational alignment, and customer satisfaction. This role is crucial in ensuring efficient order processing, timely service/product delivery, and maintaining strong customer relationships.

This position reports locally to the Customer Service Manager and functionally to the Americas Legal & Compliance Counsel. The role requires 50% travel availability, including possible international travel. While based in West Memphis, Arkansas, remote work is available for candidates who can reliably manage travel commitments.

Principal Duties and Responsibilities

Contract Lifecycle Management

Lead end-to-end contract activities including review, redlining, negotiation (in collaboration with Legal), quoting via Salesforce, order processing in SAP, and invoicing.
Coordinate deliverables across departments to ensure timely execution and support collection efforts.
Monitor contract and project execution timelines; proactively identify and mitigate risks strategies.
Ensure quality and completeness of contract/order documentation.

Documentation & Compliance

Maintain organized records of all contracts, amendments, redlines, and execution logs.
Ensure contracts comply with internal policies, approval thresholds, and escalation protocols.
Support internal and external audits and provide reporting on contract activities.

Contract Analysis & Legal Escalation

Conduct initial contract reviews based on defined guidelines; escape non-standard provisions and high-risk terms to Legal Counsel.
Prepare redline versions with explanatory notes for internal and customer discussions.
Identify and flag unusual terms or deviations from standard language.
Exercise sound judgment to determine when to resolve issues independently versus escape to Legal.
Serve as the primary point of contact for customers throughout the contract and project lifecycle.
Respond promptly to customer inquiries regarding contract terms and obligations.
Provide regular updates and clarifications to customers and internal stakeholders.

Cross-Functional Collaboration

Collaborate with Legal, Sales, Supply Chain, Production, Finance, and Product Management to meet customer specifications and resolve contract-related issues.
Coordinate cross-team discussions to ensure alignment on customer contract matters.

Project Coordination

Analyze technical and commercial documentation to support successful project execution.
Develop and maintain project schedules with clearly defined milestones and deliverables.

You’ll carry out all duties and responsibilities in accordance with our values of integrity and ethics, and the standards outlined in our Code of Conduct and Compliance Management System.

Qualifications

Bachelor’s degree in Business Administration, Legal Studies, or related field
2–4 years of experience in customer service, contract lifecycle management, commercial contract execution, or project management
Proficiency with SAP and Salesforce for contract management and order processing
Availability for 4 weeks of initial onsite training
Ability to work independently and manage multiple priorities in a fast-paced environment
Exceptional Communication & Negotiation: Clear, persuasive communicator with strong interpersonal skills to engage internal teams and external clients effectively.
ERP & Contract Systems Proficiency: Hands-on experience with SAP and Salesforce for contract management, quoting, and order processing.
Independent & Collaborative Work Ethic: Self-starter with the ability to work autonomously while thriving in cross-functional team environments.
Contractual & Commercial Acumen: Solid understanding of contract structures, commercial terms, and how they translate into operational and financial impact.
Risk Identification & Legal Awareness: Ability to identify deviations from standard contract language, assess legal risks, and escape to Legal Counsel when appropriate.
Operational Insight: Skilled at translating contractual obligations into actionable deliverables and measurable business outcomes.
Post-Signature Management: Proven track record in monitoring contract compliance, tracking milestones, and ensuring timely fulfillment of obligations.
Judgment & Escalation: Sound decision-making to determine when to resolve issues independently versus escape complex matters to the appropriate party.
Cross-Departmental Collaboration: Effective in collaborating with Legal, Sales, Supply Chain, Finance, and other departments to resolve contract-related challenges.
Customer-Centric Approach: Balances customer service excellence with adherence to legal and compliance standards.
Data Analysis & Reporting: Capable of collecting, analyzing, interpreting, and communicating project data to support informed decision-making.
Organizational Excellence: Highly organized with strong time management skills, meticulous attention to detail, and ability to prioritize effectively.

What We Offer

Competitive salary and benefits package.
A collaborative and inclusive work environment.
Opportunities for professional growth within a global organization.

Why Join Us:

As a Customer Service Contract Analyst, you’ll play a critical role in supporting our strategic growth by managing high-impact customer contracts and ensuring seamless execution across departments. You’ll work closely with major clients, Legal, Sales, and Operations teams, giving you visibility across the organization. This role offers a unique opportunity to apply your contract expertise in a fast-paced, global environment where your contributions directly shape customer satisfaction, operational efficiency, and long-term business success.

You’ll also benefit from:

Professional development opportunities within a global organization committed to excellence.
Cross-functional collaboration with diverse teams across Legal, Finance, Supply Chain, and Production.
Exposure to international compliance standards, including anti-bribery, anti-corruption, and data privacy programs.
A dynamic and supportive work culture that values integrity, innovation, and customer focus.