Contract Admin & Client Ops Sr Rep - Hybrid

Securian Financial; Saint Paul (MN); Hybrid; USD 26,000 - 45,000; Full time

Job summary

Securian Financial is seeking a Customer Operations Sr Rep to join the Administration & Client Services team. You will handle high-volume data entry, learn employer market offerings, and resolve issues with sound judgment while delivering excellent customer service.

The role emphasizes cross-training, teamwork, and timely processing across internal systems. A hybrid in-office schedule is required, with at least one day per week in the office.

Qualifications

• Strong data entry skills with speed and accuracy.
• Ability to meet QA goals and maintain quality.
• Good problem-solving and attention to detail.
• Ability to manage time and prioritize tasks.
• Strong customer focus for internal and external clients.

Responsibilities

• Enter data with high accuracy across forms and files.
• Cross-train with team and provide backup during peak volumes.
• Research and resolve processing issues with good judgment.
• Obtain missing information via customer-facing emails or calls.
• Respond to team Inbox and process requests and spreadsheets.
• Support Salesforce and ECC tasks as assigned.
• Adhere to quality and security standards within SLAs.

Skills

Data entry speed

QA adherence

Problem solving

Time management

Customer focus

PC skills

Communication

Teamwork

Overtime flexibility

Cross-training

Job description

Securian Financial is seeking a Customer Operations Sr Rep to join the Administration & Client Services team. You will handle high-volume data entry, learn employer market offerings, and resolve issues with sound judgment while delivering excellent customer service.

The role emphasizes cross-training, teamwork, and timely processing across internal systems. A hybrid in-office schedule is required, with at least one day per week in the office.