Contract

SerKy Consulting, LLC; United States; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly or bi-weekly pay

Direct deposit

Recruiter who knows you by name

Job summary

SerKy Consulting, LLC is seeking entry‑level Help Desk / Desktop Support Technicians (Tier 1) to support clients nationwide. Roles may be on-site, hybrid, or remote depending on the client, offering a strong entry point into an IT career.

You will handle tickets, troubleshoot Windows 10/11, support Microsoft 365, and assist with new device setup. Multiple locations across the U.S. and weekday schedules with potential evening/weekend shifts are typical.

Qualifications

• 1–3 years of help desk, desktop support, or IT customer service experience.
• Solid troubleshooting on Windows 10/11 and Microsoft 365.
• Basic understanding of Active Directory, networking, and printers.
• Clear, patient communication with non-technical users.
• Reliable transportation for on-site roles or quiet workspace for remote roles; ability to lift up to 25 lbs for on-site work.
• Ability to pass a background check (and drug screen if required).

Responsibilities

• Answer and resolve help desk tickets by phone, email, chat, and in person.
• Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals.
• Support Microsoft 365 apps and reset passwords in Active Directory.
• Set up, image, and deploy new computers for new hires.
• Document issues and fixes clearly in the ticketing system.
• Escalate complex issues to Tier 2 / network teams with notes.

Skills

Help desk

Desktop support

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Clear communication

Education

CompTIA A+ or Network+ (Nice to have)

Google IT Support cert (Nice to have)

Tools

ServiceNow

Zendesk

Freshservice

Intune

Azure AD

Job description

Multiple Locations (U.S.), United States | Posted on 10/30/2026

SerKy Consulting is building a pipeline of Help Desk / Desktop Support Technicians (Tier 1) for upcoming contract and contract-to-hire assignments with clients across the United States. Assignments may be on-site, hybrid, or remote depending on the client. This is a strong entry point into a growing IT career.

What you will do

• Answer and resolve help desk tickets by phone, email, chat, and in person
  
• Troubleshoot Windows 10/11 desktops, laptops, printers, and peripherals
  
• Support Microsoft 365 (Outlook, Teams, OneDrive) and reset passwords and accounts in Active Directory
  
• Set up, image, and deploy new computers and equipment for new hires
  
• Document every issue and fix clearly in the ticketing system
  
• Escalate complex issues to Tier 2 / network teams with complete notes
  
• Type: Contract and contract-to-hire
  
• Location: Multiple locations across the U.S.; on-site, hybrid, and remote assignments
  
• Pay: typically $20–$26 per hour, based on experience and local market
  
• Schedule: Full-time, weekday business hours (some assignments may include evening or weekend coverage)
  

Requirements

What you need

• 1–3 years of help desk, desktop support, or IT customer service experience (internships and military IT count)
  
• Solid troubleshooting skills on Windows 10/11 and Microsoft 365
  
• Basic understanding of Active Directory, networking (IP, DNS, Wi‑Fi), and printers
  
• Clear, patient communication with non-technical users
  
• Reliable transportation for on‑site roles, or a quiet workspace and reliable internet for remote roles; ability to lift up to 25 lbs for on‑site work
  
• Ability to pass a background check (and drug screen if the client requires it)
  

Nice to have

• CompTIA A+, Network+, or Google IT Support certificate
  
• Experience with ServiceNow, Zendesk, Freshservice, or similar ticketing tools
  
• Exposure to Intune, Azure AD / Entra ID, or remote support tools
  

Why SerKy

• Weekly or bi-weekly pay with direct deposit
  
• A recruiter who knows you by name and keeps you updated
  
• Access to more IT and tech roles as you grow your skills

SerKy Consulting, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.