Continuous Quality Improvement

Progress Industries; Newton (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

Progress Industries is seeking a detail-oriented CQI/Therap Specialist to maintain and improve the quality of services for individuals with disabilities. The role involves conducting QA reviews, audits, data collection, and collaboration with program managers to implement improvements.

You will analyze trends, prepare leadership reports, support Therap documentation, and help ensure safety and compliance across the agency.

Qualifications

• Experience in quality assurance or quality improvement is preferred.
• Ability to collect, organize, analyze data accurately.
• Strong written and verbal communication skills.
• Attention to detail and confidentiality.
• Experience with audits and compliance is a plus.

Responsibilities

• Conduct quality assurance reviews, audits, and evaluations to monitor service quality.
• Monitor compliance with policies and state/federal regulations.
• Identify improvement areas and provide recommendations to strengthen practices.
• Collaborate with program managers and leadership to address quality concerns.
• Monitor corrective action plans and assess effectiveness.
• Assist with audits, regulatory reviews, and compliance activities.
• Prepare quality improvement reports for leadership.
• Maintain records of quality reviews, findings, and actions.
• Promote accountability and continuous improvement across the organization.
• Gather and organize data from departments to support quality initiatives.
• Analyze data against KPIs and organizational benchmarks.
• Prepare summaries and reports for leadership.
• Assist with Therap documentation support and related activities.

Skills

Organizational skills

Data analysis

Communication

Problem solving

Attention to detail

Ability to work independently

Tools

Microsoft Excel

Job description

Company Overview Progress Industries is a dedicated nonprofit organization committed to empowering individuals with disabilities through community-based services. Since 1979, we have provided supportive employment, residential, and day habilitation programs across multiple counties, emphasizing a person-centered approach that fosters independence and respects individual needs.

Progress Industries is seeking a detail-oriented, organized, and motivated individual to join our team as a Continuous Quality Improvement (CQI)/Therap.

This position plays an important role in maintaining and improving the quality of services provided to individuals with disabilities. We are looking for someone who enjoys problem-solving, reviewing information, identifying areas for improvement, and working collaboratively with others to strengthen the quality of our programs and services.

The ideal candidate will have strong organizational, analytical, and communication skills, with the ability to collect and interpret data, identify trends, and provide meaningful reports that help leadership evaluate improvements over time.

Key ResponsibilitiesContinuous Quality Improvement (CQI)

• Conduct quality assurance reviews, audits, and evaluations to monitor the quality of agency services and documentation.
• Monitor compliance with organizational policies, procedures, and applicable state and federal regulations.
• Identify areas needing improvement and provide recommendations to strengthen service quality and operational practices.
• Work collaboratively with program managers, coordinators, and leadership to address quality concerns and implement improvements.
• Monitor corrective action plans and follow up to evaluate their effectiveness.
• Assist with internal and external audits, regulatory reviews, and compliance activities.
• Prepare quality improvement reports and communicate findings to leadership.
• Maintain accurate records of quality reviews, audit findings, and corrective actions.
• Promote a culture of accountability, quality, and continuous improvement throughout the organization.

Data Collection, Analysis & Quality Improvement Reporting

• Gather, organize, and maintain information from various departments to support quality improvement initiatives.
• Collect and analyze data related to established organizational benchmarks and key performance indicators (KPIs).
• Review and interpret information to identify trends, patterns, and opportunities for improvement.
• Track and compare results over time to measure progress and determine whether quality improvement efforts are producing positive outcomes.
• Prepare spreadsheets, summaries, and reports that clearly communicate findings to leadership.
• Assist leadership in evaluating the effectiveness of quality improvement initiatives and corrective actions.
• Maintain organized data and reporting systems to support ongoing quality monitoring.

Therap Administration & Documentation Support

• Serve as backup to the primary Therap Administrator.
• Assist with user accounts, access permissions, documentation reviews, and system troubleshooting.
• Review documentation for accuracy, completeness, and compliance with organizational requirements.
• Assist staff with Therap-related questions, training, and documentation needs.
• Support reporting, auditing, and quality monitoring functions within Therap.
• Identify documentation concerns and work with appropriate departments to address needed corrections.

Safety & Compliance

• Coordinate and support agency safety initiatives and Safety Committee activities.
• Review incident reports, medication errors, and safety concerns to identify trends and opportunities for improvement.
• Assist with the development and implementation of corrective and preventive actions.
• Monitor safety-related documentation and compliance requirements.
• Work collaboratively with leadership and staff to identify potential risks and promote safe practices.
• Assist with safety audits, inspections, reporting, and follow-up activities.
• Support efforts to maintain a safe environment for employees and individuals served.

Qualifications

• Experience in quality assurance, quality improvement, compliance, auditing, human services, or a related field preferred.
• Strong organizational skills with excellent attention to detail.
• Ability to collect, organize, analyze, and interpret information accurately.
• Proficiency in Microsoft Office, particularly Excel, including the ability to organize data, maintain spreadsheets, and prepare reports.
• Ability to recognize trends, identify areas for improvement, and communicate findings effectively.
• Strong written and verbal communication skills.
• Ability to manage multiple responsibilities, meet deadlines, and work independently.
• Strong problem-solving skills and the ability to work collaboratively with multiple departments.
• Ability to maintain confidentiality and handle sensitive information professionally.

Additional Experience That Would Be Beneficial

• Background in accounting, bookkeeping, business administration, or data reporting.
• Experience with quality improvement tracking, benchmarking, or KPI reporting.
• Familiarity with Therap or similar electronic documentation systems.
• Experience in disability services, healthcare, or other regulated human service environments.

Why Join Progress Industries?

At Progress Industries, we are committed to supporting individuals with disabilities in achieving greater independence and improving their quality of life.

As our CQI/Therap & Safety Specialist, you will play an important role in helping our organization maintain high standards, identify opportunities for improvement, and measure the effectiveness of the services we provide.

We value individuals who take pride in their work, pay attention to the details, and enjoy making a positive impact.

If you are organized, analytical, detail-oriented, and passionate about quality improvement, we would love to hear from you!