Continuous Improvement Specialist

Arvato; Ontario (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company matching up to 6%

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Job summary

Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and collaborate with Supervisors. You will coordinate workflows, assign tasks, monitor transactions, and drive continuous improvement across the inbound department in a fast-paced environment.

The Continuous Improvement Lead role focuses on evaluating processes, identifying opportunities for efficiency, reducing costs, and enhancing customer satisfaction through lean methodologies and data-driven analytics.

Qualifications

• Bachelor's degree in logistics, industrial or project engineering with 5+ years related experience.
• Lean, Six Sigma, Kaizen and TQM familiarity.
• Strong analytical, problem-solving and project management skills.
• Excellent interpersonal and communication skills; ability to lead and influence at multiple levels.
• Proficient in data analytics tools and software; SAP experience strongly preferred.

Responsibilities

• Lead and support all site CI initiatives and CI projects from inception to completion.
• Ensure adoption of CI methodologies and tools across the site.
• Drive operational efficiency, cost reduction, and customer satisfaction.
• Perform operational analyses to identify inefficiencies and areas for improvement.
• Mentor, coach, and train teams on CI methods such as Lean, Six Sigma, Kaizen.
• Report progress and outcomes to senior management; engage with stakeholders to align initiatives.
• Manage change initiatives and use tools like process mapping and root cause analysis.

Skills

Leadership

Project management

Problem solving

Data analytics

Communication

Lean, Six Sigma, Kaizen

Process mapping

Root cause analysis

Cross-functional collaboration

Mentoring/coaching

Education

Bachelor's degree in logistics/industrial or project engineering

Lean/Six Sigma certification

5 years related experience in supply chain/logistics

Tools

SAP

Excel

Data analytics software

Job description

Arvato is seeking a proactive Inbound Team Lead to support daily warehouse operations and work closely with Supervisors. In this role, you’ll showcase your leadership skills by coordinating workflows, assigning and monitoring tasks for warehouse associates, tracking transactions, and ensuring smooth and efficient operations across the inbound department. This is a great opportunity to take ownership of daily performance while driving collaboration, accuracy, and efficiency within a fast-paced environment.

Job Description

The Continuous Improvement Lead is pivotal in ensuring that processes, systems, and operations are consistently being evaluated and enhanced to meet evolving business needs and optimize overall performance. The Ci Lead will champion initiatives aimed at enhancing operational efficiencies, reducing costs, and ensuring customer satisfaction in the supply chain services environment. By leveraging proven methodologies, tools, and analytics, the CI Site Leader identifies areas for improvement, orchestrates projects, and collaborates with cross-functional teams to achieve sustainable advancements in performance.

Your Tasks

• Lead and support all site related continuous improvement initiatives.
• Ensure the adoption and utilization of CI methodologies and tools.
• Drive sustainable enhancements in operational efficiency, customer satisfaction, and cost reduction.
• Operational Analysis: Evaluate current processes and operations to identify inefficiencies and areas for improvement.
• Project Management: Lead and oversee CI projects from inception to completion.
• Collaboration: Work closely with cross-functional teams, ensuring their buy-in and involvement in CI projects.
• Training & Development: Mentor, coach, and train teams on CI methodologies and tools, such as Lean, Six Sigma, Kaizen, etc.
• Reporting: Present progress, findings, and outcomes to senior management.
• Stakeholder Engagement: Engage with customers, suppliers, and other stakeholders to gather feedback and ensure alignment of improvement initiatives with business needs.
• Change Management: Lead change initiatives, ensuring smooth transitions and mitigating resistance.Tool Utilization: Employ tools and techniques, such as process mapping, root cause analysis, statistical analysis, etc., to drive improvements.

Personal Attributes

• Resilient and adaptable to changing business environments.
• Proactive and forward-thinking.
• Strong leadership and team-building abilities.
• Committed to fostering a culture of continuous improvement.

Performance Metrics

• Number of CI projects initiated and successfully completed.
• Measurable improvements in operational efficiency, customer satisfaction rates, and cost savings.
• Increased adoption and utilization of CI methodologies and tools across the site.

Qualifications

• Certification in Lean, Six Sigma, or other CI methodologies.
• Proven experience in the supply chain or logistics sector.
• Strong analytical, problem-solving, and project management skills.
• Excellent interpersonal and communication skills.
• Ability to work collaboratively and influence at various organizational levels.
• Proficient in data analytics tools and software.
• Enthusiastic about Continuous Improvement with the ability to inspire and motivate others.
• A positive and forceful character, able to get and develop the best out of people through motivation and coaching.
• Very resilient, able to facilitate and support opposing views to provide a win-win for all parties. Well organized and self-motivated, practical, numerate and literate (good communication all round).
• Capable of handling a diverse range of initiatives and work with a diverse workforce.
• Lean experience required.
• Fully versed in TQM techniques.
• Demonstrated ability to coach individually or in small groups/teams, manage projects (multiple projects) and apply conflict management skills.
• Strong leadership, interpersonal, and communication skills (both verbal and written).
• Ability to achieve results through other people and departments, with good presentation and communication skills.
• Strong multi-tasking capabilities, able to prioritize and manage different projects.
• Problem solving skills and the ability to apply them in a team context.
• Ability to objectively observe, reflect and conclude.
• Black Belt or Green Belt training preferred.

Education and/or Experience

• Bachelor's degree (B. A.) from four-year college or university in logistics, industrial or project engineering disciplines and 5 years related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of Lean processes and methodologies within a manufacturing and/or supply chain environment.
• Experience with Value Stream Mapping, Facilitating Kaizen events and knowledge of lean tools and process such as: Continuous flow, set up reduction, pull systems, TPM (Total Productive Maintenance) and 5S practices.
• At least 1 year experience of working with companies in High-Tech strongly preferred.
• Minimum of 1 year of SAP experiencestrongly preferred.
• Working knowledge of warehousing, transportation and customer clearance fundamentals strongly preferred.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Bilingual English/Spanish preferred.

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• To perform this job successfully, an individual should have knowledge of the basic Microsoft Office stack.
• Elevated capabilities in Excel are strongly preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here.