Continuous Improvement Manager (Hybrid)

Boston Children’s Hospital; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Boston Children’s Hospital is seeking a Manager for its Enterprise Project Management Office. This role involves leading continuous improvement projects, coaching teams, and collaborating across departments to enhance operational efficiency and patient care, all while fostering a culture of excellence. Candidates should possess a strong background in healthcare management and project leadership.

Qualifications

• Minimum of 9 years of relevant experience.
• 10 years in healthcare operations or project management preferred.
• Lean Six Sigma Green Belt certification required.

Responsibilities

• Lead and coach cross-functional teams in process improvement initiatives.
• Oversee project execution by managing timelines, budgets, and resources.
• Mentor Continuous Improvement Consultants in Lean Six Sigma methodologies.

Skills

Leadership

Continuous Improvement

Project Management

Lean Six Sigma

Change Management

Education

Bachelor's Degree in Healthcare Management or related field

Master's Degree

Job description

Position Summary

As a part of the Enterprise Project Management Office, the Manager leads and manages a team of Continuous Improvement Consultants executing Enterprise projects of high strategic priority and varying levels of complexity. The Manager serves as a coach and mentor for the EPMO team and beyond, fostering a culture of continuous improvement and ensuring that our operations support the delivery of exceptional patient care.

Key Responsibilities

• Lead and coach cross-functional teams to execute high-impact process improvement initiatives aligned with the hospital’s objectives and key results (OKRs).
• Foster a collaborative, results-oriented team culture, emphasizing professional development, psychological safety, and continuous improvement.
• Oversee project execution by managing timelines, budgets, and resources to ensure successful delivery of assigned improvement efforts.
• Mentor Continuous Improvement Consultants, developing their expertise in Lean Six Sigma and other improvement methodologies.
• Collaborate across departments and with senior leadership to ensure alignment between process improvements, workflows, and technology systems.
• Drive strategic planning and prioritization, identifying opportunities to improve patient experience, staff workflows, and operational efficiency.
• Champion change management strategies, helping teams adopt new processes and sustain improvements over time.
• Communicate clearly and persuasively, including presenting data-driven reports and impact visualizations to stakeholders at all levels.
• Support recruitment, performance management, and team development, ensuring a high-performing and engaged workforce.
• Model a continuous learning mindset, staying current on process improvement frameworks and advancing leadership skills.

Minimum Qualifications

Education

• · Bachelor's Degree in the field of Healthcare Management, Science, Business Administration, Industrial Engineering, Public Health or related field is required
• · Master's Degree is preferred

Experience

• · A minimum of 9 years of relevant experience is required
• · 10 years in healthcare operations, project management, continuous improvement consulting, or applying lean six sigma tools in a complex organization with three years of experience leading teams or in a management role are preferred.

Certifications

• · Lean Six Sigma Green Belt Certification is required
• · Lean Six Sigma Black Belt Certification is preferred

This position follows a hybrid schedule, requiring four days onsite per week.


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