Continuous Improvement Manager (Hybrid)

Boston Children's Hospital; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Boston Children's Hospital seeks a Continuous Improvement Manager to lead high-impact process improvement initiatives. This role involves managing a team, fostering collaboration, and improving patient care through strategic planning and Lean Six Sigma methodologies. Candidates should have extensive experience in healthcare operations and relevant degrees.

Qualifications

• Minimum of 9 years relevant experience required, preferably in healthcare operations and project management.
• Lean Six Sigma Green Belt Certification required; Black Belt preferred.

Responsibilities

• Lead cross-functional teams for process improvement initiatives.
• Mentor Continuous Improvement Consultants in methodologies.
• Oversee project execution and drive strategic planning.

Skills

Lean Six Sigma

Project Management

Healthcare Operations

Process Improvement

Coaching

Education

Bachelor's Degree in Healthcare Management, Science, Business Administration, Industrial Engineering, Public Health

Master's Degree

Job description

Join to apply for the Continuous Improvement Manager (Hybrid) role at Boston Children's Hospital

Position Summary

As a part of the Enterprise Project Management Office, the Manager leads and manages a team of Continuous Improvement Consultants executing enterprise projects of high strategic priority and varying levels of complexity. The Manager serves as a coach and mentor for the EPMO team and beyond, fostering a culture of continuous improvement and ensuring that our operations support the delivery of exceptional patient care.

Key Responsibilities

1. Lead and coach cross-functional teams to execute high-impact process improvement initiatives aligned with the hospital’s objectives and key results (OKRs).
2. Foster a collaborative, results-oriented team culture, emphasizing professional development, psychological safety, and continuous improvement.
3. Oversee project execution by managing timelines, budgets, and resources to ensure successful delivery of assigned improvement efforts.
4. Mentor Continuous Improvement Consultants, developing their expertise in Lean Six Sigma and other improvement methodologies.
5. Collaborate across departments and with senior leadership to ensure alignment between process improvements, workflows, and technology systems.
6. Drive strategic planning and prioritization, identifying opportunities to improve patient experience, staff workflows, and operational efficiency.
7. Champion change management strategies, helping teams adopt new processes and sustain improvements over time.
8. Communicate clearly and persuasively, including presenting data-driven reports and impact visualizations to stakeholders at all levels.
9. Support recruitment, performance management, and team development, ensuring a high-performing and engaged workforce.
10. Model a continuous learning mindset, staying current on process improvement frameworks and advancing leadership skills.

Minimum Qualifications

Education

• Bachelor's Degree in Healthcare Management, Science, Business Administration, Industrial Engineering, Public Health, or related field is required.
• Master's Degree is preferred.

Experience

• A minimum of 9 years of relevant experience is required.
• 10 years in healthcare operations, project management, continuous improvement consulting, or applying lean six sigma tools in a complex organization with three years of experience leading teams or in a management role are preferred.

Certifications

• Lean Six Sigma Green Belt Certification is required.
• Lean Six Sigma Black Belt Certification is preferred.

This position follows a hybrid schedule, requiring four days onsite per week.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care, IT Services and IT Consulting, Research Services

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