Continuous Improvement Manager

Cencora; Nevada (IA); On-site; USD 86,000 - 124,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes for people and animals. As a Manager, you will lead continuous improvement initiatives, utilizing your expertise in Lean methodologies to enhance operational efficiency. This role is pivotal in shaping a customer-centric culture and driving quality improvements across the organization. With a focus on collaboration and mentorship, you will empower teams to adapt and thrive in a dynamic environment. If you are passionate about making a difference and have a strong background in project management, we invite you to apply and be part of a mission-driven team.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Professional Development

Mentorship Programs

Employee Resource Groups

Volunteer Activities

Qualifications

• 3+ years of project management experience in healthcare.
• Expertise in Lean methodologies and change initiatives.
• Strong leadership and interpersonal skills.

Responsibilities

• Drive continuous improvement projects across departments.
• Develop change management strategies for new processes.
• Mentor team members and foster a culture of learning.

Skills

Leadership

Project Management

Change Management

Data Analysis

Lean Methodologies

Interpersonal Skills

Analytical Skills

Presentation Skills

Microsoft Office Suite

Education

Bachelor's Degree in a Related Field

Certified Green Belt

Certified Black Belt

Tools

Robotic Process Automation (RPA)

Microsoft Project

Microsoft Excel

Microsoft Visio

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Please note: Interested candidates must be located on the Western Coast of the United States, in either Pacific or Mountain Standard Time.

The Manager works closely with business leaders to develop a strategy and plan for continuous improvement by leveraging methodologies and best practices that drive execution of successful customer-centric strategies across our business. This role is responsible for improving quality and efficiency measured through customer satisfaction and loyalty across all customer segments. This individual is well grounded in the healthcare supply chain environment, is consciously aware of the industry changes, has a passion for customer-centricity and the associate experience, and can drive toward Cencora's vision. They demonstrate sufficient experience to plan for and create a culture of excellence within the company.

Continuous Improvement & Execution (50%)

• Utilize Robotic Process Automation (RPA) and process mining tools to streamline workflows, identify inefficiencies, and analyze data for improvement opportunities.
• Understand business needs and objectives to develop practical data analysis and reporting strategies, transforming raw data into actionable insights.
• Apply industry knowledge to enhance performance.
• Manage a portfolio of continuous improvement projects, ensuring they stay on track, meet deadlines, and align with strategic goals.
• Identify process improvement opportunities across departments, oversee planning and execution, and ensure projects are completed on time, within budget, and to quality standards.
• Collaborate with cross-functional teams to align initiatives with business needs, maintaining transparent communication on progress, challenges, and results.
• Apply Lean, Six Sigma, or Total Quality Management methodologies to analyze and improve processes, ensuring operational efficiency and effectiveness.
• Design and implement sustainable process improvements, reducing rework and cycle times while enhancing quality.
• Develop and execute countermeasures to address process gaps, verifying the effectiveness of solutions.
• Regularly analyze performance data to measure the impact of initiatives and identify future opportunities.
• Use structured, data-driven problem-solving methodologies to identify root causes and implement long-term solutions.
• Create key project artifacts, including charters, baseline/project metrics, data collection plans, pilot plans, control plans, and training materials.
• Establish performance dashboards and reporting metrics to track the effectiveness of improvement initiatives.
• Facilitate medium-to-large group meetings and workshops on advanced continuous improvement topics.

Change Management (30%)

• Develop and implement change management strategies to support teams in adapting to new processes, technologies, and ways of working.
• Prepare and support individuals and teams through organizational transitions by providing detailed action plans, timelines, resources, and milestones.
• Establish support systems to assist employees before, during, and after changes.
• Partner with cross-functional teams to ensure alignment and successful execution of change initiatives.
• Identify and proactively address resistance to change among employees and stakeholders.
• Act as a change agent, using facilitation skills to guide cultural transformation and foster acceptance.
• Promote a positive approach to change, encouraging innovation and adaptability.

Mentoring/Training (20%)

• Serve as a mentor to team members across the organization, including those outside direct reporting lines.
• Foster a culture of continuous learning and innovation, encouraging creative problem-solving.
• Facilitate knowledge-sharing sessions to enable teams to learn from each other's experiences and insights.
• Lead or participate in cross-functional initiatives, ensuring seamless collaboration between departments.
• Demonstrate strong leadership by fostering unity, shared purpose, and professional development within the team.

Education and Experience

• Minimum of 3 years of directly related project management experience.
• Bachelor's degree or equivalent in a related field.
• Certified Black Belt (preferred) or Green Belt (required) with expertise in Lean methodologies.
• Experience in healthcare services (supply chain distribution or services) preferred.
• Previous experience in major process improvement and change initiatives strongly preferred.

Skills and Abilities

• Strong leadership, interpersonal, organizational skills, and change agent abilities.
• Proven project management skills with a track record in quality and operational improvements.
• Structured approach to solving complex problems with good judgment.
• Proficiency in Microsoft Office suite, including Project, Excel, Word, Visio, Access, and PowerPoint.
• Excellent presentation skills; ability to communicate strategies and complex information persuasively.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong analytical skills to identify issues and overcome challenges creatively.
• Ability to influence, negotiate, and resolve conflicts effectively.
• Excellent oral and written communication skills within cross-functional teams.
• Positive, team-oriented attitude and leadership ability to energize teams.

What Cencora offers

We provide comprehensive compensation, benefits, and resources that support an inclusive culture and our team members' purpose-driven work. Benefits include medical, dental, vision, wellness programs, support for working families, training, professional development, mentorship, employee resource groups, volunteer activities, and more. Visit https://www.virtualfairhub.com/cencora for details.

Employment Details

Full-time

Salary Range*

$86,500 - $123,860

*This range reflects a national average; actual salary may vary based on location. In Colorado, California, Washington, New York, Hawaii, Vermont, Illinois, salaries may be up to 10% lower or 12% higher than the range specified.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We provide reasonable accommodations during the employment process. For accommodation requests, contact 888.692.2272 or [e-mail]. Messages unrelated to accommodations will not be returned.

Affiliated Companies

AmerisourceBergen Drug Corporation