Continuous Improvement and Lean Production System Manager

LSG Lufthansa Service Holding AG; Boston (MA); On-site; USD 106,000 - 136,000; Full time

Job summary

SkyChefs in Boston seeks a Continuous Improvement and Lean Production System Manager to lead the implementation and ongoing improvement of lean in the Customer Service Center, aligned with corporate policies and regional goals.

The role requires a Bachelor's degree in Industrial/Process Engineering, 5–7 years in production methods, and 3–5 years in manufacturing. Strong facilitation, communication, and change management skills are essential for success on site.

Qualifications

• Bachelor’s degree in Industrial/Process Engineering or equivalent required.
• 5–7 years in developing and implementing production/process methods; 3–5 years in manufacturing/automotive industry preferred.
• Effective workshop facilitator; experience leading teams, driving change and delivering results.
• Knowledge of lean concepts including Toyota Production System principles required.
• Six Sigma Black Belt, Green Belt or Lean Master Certification preferred.
• Strong analytical and problem solving skills; excellent communication at all levels.

Responsibilities

• Implement and drive continuous improvement across CSC in coordination with management staff.
• Implement LSG Production System for CSC in line with policies.
• Teach lean principles and run Kaizen events within CSC.
• Support CSC in Regional Operational Excellence Strategy, guidelines, and policies.
• Help CSC management achieve business targets (KPIs).
• Define CI targets with management and report performance.
• Analyze cost reduction potential and deliver productivity-related budget results.
• Report on KPIs for quality, productivity costs, and service delivery.
• Ensure communication and knowledge sharing between CSCs.

Skills

Lean Production

Continuous Improvement

Workshop facilitation

Analytical skills

Communication

Team leadership

Change management

Education

Bachelor’s degree in Industrial/Process Engineering

Tools

Windows-based software

Job description

Job Title:Continuous Improvement and Lean Production System Manager
Job Location:Boston-USA-02128
Work Location Type:On-Site
Salary Range:$106,000.00 - 136,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast‑paced, team‑driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The job incumbent ensures control, maintenance and continuous improvement of operational standards, according to Corporate policies and customer requirements, within Customer Service Center (CSC) and in accordance with the regional/corporate team. The individual will be responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC. Incumbent will ensure control, maintenance and continuous improvement of Lean manufacturing according to the LSG Sky Chefs Production System.

Main Accountabilities

Lean Production

• Implement and drive continuous improvement across CSC in close coordination with management staff
• Implement LSG Production System for CSC in line with corporate and regional policies
• Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)
• Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies
• Support CSC management teams to achieve business targets (KPI’s)
• Define continuous improvement targets together with the management staff and report performance against set operational objectives
• Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements
• Report on KPIs for quality, productivity costs, and service delivery
• Ensure communication and know-how sharing processes between CSCs in the country/region

Leadership

• Identify and train CSC departmental management and core employees on production system methodology and lean principles

Knowledge, Skills and Experience

• Bachelor’s degree, preferably in Industrial/Process Engineering or equivalent experience required
• In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required
• Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results
• Knowledge of lean concepts including Toyota Production System principles required
• Proven track record in Lean manufacturing and success in implementation of redesigned processes
• Six Sigma Black Belt, Green Belt or Lean Master Certification preferred
• Knowledge of Total Quality Management and Change Management experience is preferred
• Strong analytical and problem solving skills
• Sound delegation skills accompanied with effective ability for follow-up
• Proficient with windows based software
• Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization

SkyChefs is an EEO and Aff…

SkyChefs is an EEO and Aff…