Continuous Improvement Analyst: Process Excellence & Insights

FirstEnergy Corp; Greensburg (Westmoreland County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

401(k) matching

Job summary

FirstEnergy Corp. is seeking a Continuous Improvement Business Analyst to identify efficiency opportunities, analyze processes, and drive data-driven improvements across the organization.

The role reports to the Director of Continuous Improvement and may involve travel within the service territory. You will lead workshops, develop KPIs, and partner with multiple departments to ensure sustainable cost reductions and enhanced customer satisfaction.

Qualifications

• Bachelor's degree with a recommended minimum of 4 years relevant work experience or, in lieu of a degree, a minimum of 7 years of relevant work experience.
• Related experience includes process improvement and optimization efforts, financial management and change management.
• Proficient analytical and quantitative skills with demonstrated ability to proactively identify challenges or roadblocks.
• Gather and analyze relevant information while advancing understanding of the topic/issue, develop solutions, and present recommendations.
• Possesses proficient knowledge of overall business operations and fundamental knowledge of department operations.
• Demonstrates proficiency in working with management and peers internal and external of the department.
• Ability to support established relationships and interface with external parties while maintaining core business objectives.

Responsibilities

• Identify opportunities and work with the business unit on process improvement, waste reduction, and cost optimization.
• Conduct detailed analysis of current processes, using tools like process mapping and data analysis to understand pain points and root causes of problems.
• Gather and analyze data, including performance metrics and KPIs, to quantify process inefficiencies and track improvements over time.
• Lead and participate in workshops and other initiatives to drive process enhancements and engage team members in problem-solving.
• Collaborate with various departments and stakeholders to ensure alignment and support for improvement initiatives, adopting a collaborative approach to change.
• Establish metrics to track progress and measure impact of improvement initiatives, reporting on project status, savings, and outcomes to senior leadership.
• Apply controls and provide ongoing support to ensure optimized processes are implemented and maintained by teams.
• Remain updated on industry trends and best practices by researching new technologies and methodologies.

Skills

Analytical skills

Data analysis

Process improvement

Change management

Problem solving

Stakeholder collaboration

Proactive thinker

Education

Bachelor's degree

Tools

Oracle BIP

Toad Database

RapidMiner

Python

Job description

FirstEnergy Corp. is seeking a Continuous Improvement Business Analyst to identify efficiency opportunities, analyze processes, and drive data-driven improvements across the organization.

The role reports to the Director of Continuous Improvement and may involve travel within the service territory. You will lead workshops, develop KPIs, and partner with multiple departments to ensure sustainable cost reductions and enhanced customer satisfaction.