Contingent Workforce Program Specialist

Twilio; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Twilio is seeking a Contingent Workforce Program Specialist to enhance our global contingent workforce program. This remote role involves managing onboarding processes, maintaining compliance, and collaborating with HR and external partners to ensure effective lifecycle management.

Benefits

Generous time-off

Parental and wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• 4+ years of HR experience required.
• Experience working with HR or ticketing systems.
• Fluency in English with strong communication skills.

Responsibilities

• Manage and streamline onboarding and offboarding processes.
• Ensure data integrity within Beeline and Workday.
• Provide training and support on system usage.

Skills

Prioritization

Organization

Problem-solving

Collaboration

Communication

Tools

Beeline VMS

Workday

ServiceNow

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Contingent Workforce Program Specialist.

About the job

We are seeking a detail-oriented and proactive Contingent Workforce Program Specialist to support our global contingent workforce program. In this role, you will manage and streamline end-to-end processes related to onboarding, offboarding, and lifecycle management for non-employees, referred to as Twilio’s contingent workforce. You’ll act as a primary point of contact for global inquiries and collaborate closely with multiple teams, including but not limited to HR, Procurement, IT, and third-party vendors to drive process and adoption.

Responsibilities

In this role, you’ll:

• Utilize Beeline vendor management system (VMS), Workday, and ServiceNow to perform transactions and deliver operational support to employees and internal stakeholders
• Own and manage the full lifecycle process for onboarding and offboarding contingent workforce resources
• Ensure data integrity within Beeline vendor management system (VMS) and Workday by conducting regular audits and maintaining accurate workforce records
• Document, update, and communicate core contingent workforce processes to users and cross-functional partners
• Be a subject matter expert on contingent workforce policies and processes, providing guidance to managers and external partners
• Build and maintain relationships with suppliers, ensuring adherence to service level agreements (SLAs) and company policies
• Deliver training and ongoing support to cross-functional team members on system usage and program procedures
• Contribute to ad hoc projects and process improvement initiatives in support of the contingent workforce program

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 4+ years of HR experience, with a proven track record of providing direct support to customers or employees
• Proficiency working with HR or ticketing systems (e.g., Beeline VMS, Workday, ServiceNow)
• Experience collaborating with cross-functional teams in a dynamic environment
• Demonstrated experience supporting or leading projects
• Strong skills in prioritization, organization, problem-solving, collaboration, and communication
• Proactive, solution-focused mindset with a desire for continual process improvement
• Commitment to continuous learning and professional growth
• Fluency in English, with excellent written and verbal communication skills
• Exceptional stakeholder management abilities

Desired:

• Experience with Workday, ServiceNow, and Vendor Management Systems
• Experience working with external vendors
• Knowledge of employment classifications and risks

Location

This role will be Remote and based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.