Contingent Workforce Operations Specialist

Viasat; Duluth, Washington, Germantown (GA, District of Columbia, MD); On-site; USD 63,000 - 100,000; Full time

Job summary

Viasat is seeking a Contingent Workforce Operations Specialist based in the US Eastern time zone to join our dynamic team. You will support the contingent workforce program, handling lifecycle activities, vendor management, systems support, and reporting to enable smooth day-to-day operations.

Your role emphasizes process improvement, data accuracy, and exceptional service to hiring managers and suppliers. Strong Excel and ERP/VMS experience are a plus.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in contingent workforce operations or related field.
• Experience with ERP, VMS, or HCM systems.
• Experience with ticketing/case management systems (ServiceNow/Jira).
• Strong Excel skills for data analysis and reporting.
• Excellent communication and organizational skills.

Responsibilities

• Support end-to-end contingent worker lifecycle from onboarding to offboarding.
• Identify opportunities to streamline processes across the lifecycle.
• Manage inquiries from hiring managers, suppliers, and stakeholders.
• Maintain workforce data accuracy and system documentation.
• Provide backup for VMS, ERP, and related tools.

Skills

Customer service oriented

Data analysis

Process improvement

Time management

Organization

Education

Bachelor's degree or equivalent work experience

Tools

ServiceNow

Jira

VMS

Microsoft Excel

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you’ll do

We're excited to announce a dynamic opportunity for a talented Contingent Workforce Operations Specialist to join our growing team! To ensure strong real-time collaboration with our distributed team, we are looking for candidates actively based in or aligned with US Eastern (EST) time zone.

The Contingent Workforce Operations Specialist is responsible for providing operational and administrative support for the contingent workforce program. This role serves as a key resource for day-to-day workforce operations, vendor management activities, systems support, and process execution. The position provides backup support for contingent workforce technology platforms (VMS), lifecycle administration, and vendor management functions while ensuring a positive experience for hiring managers, suppliers, and contingent resources.

This role is ideal for candidates with experience in process management, recruiting, staffing, human resources, contingent workforce procurement, workforce administration, or employment-related operations who possess strong organizational skills and a passion for delivering excellent customer service.

The day-to-day

Workforce Operations Support

• Support the team with end-to-end contingent worker lifecycle, including onboarding, extensions, transfers, and offboarding activities.

• Identify opportunities to streamline processes and improve operational efficiency across the contingent workforce lifecycle.

• Monitor and respond to operational inquiries from hiring managers, suppliers, and internal stakeholders.
• Manage program documentation and support update activities across internal Viasat pages.
• Assist with maintaining workforce data accuracy and compliance across systems and processes.
• Manage inbox and ticketing support for Contingent Workforce team.
• Support audits and reporting activities to ensure program data integrity.

Systems & Technology Support

• Provide backup support for contingent workforce technology platform (VMS) and related administrative activities.
• Assist with system maintenance, user access requests, data updates, testing, and issue resolution.
• Support workforce management processes within VMS and eco-system tools.
• Help identify and escalations system and process issues.

Vendor Management Support

• Provide backup support for vendor management operations and supplier communications.

• Assist with supplier scorecard development, KPI tracking, and performance reporting.
• Participate in supplier business reviews and contribute recommendations to improve quality, delivery, compliance, and cost efficiency.

• Assist with coordinating vendor performance activities, issue tracking, and service escalations.
• Support supplier onboarding and ongoing operational processes.
• Maintain documentation, process guides, and program communications.

Reporting & Analytics

• Create and maintain reports using Microsoft Excel and other reporting tools.

• Analyze workforce data to identify trends, discrepancies, and process improvement opportunities.

• Track and report on operational metrics, ticket volumes, and program activities.

• Develop insights and recommendations that drive process improvements, supplier optimization, and program effectiveness.

Process & Customer Support

• Manage and resolve requests through ticketing and case management systems.
• Ensure service levels and response times are met.
• Document standard operating procedures and process updates.
• Drive a culture of continuous improvement by proactively identifying process inefficiencies, recommending solutions, documenting best practices, and supporting implementation of operational enhancements that improve program outcomes and stakeholder satisfaction.

What you’ll need

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in contingent workforce operations, procurement, staffing, supplier management, human resources, workforce administration, or a related field.
• Experience supporting procurement, sourcing, supplier management, vendor management, or contingent workforce programs.
• Demonstrated ability to identify process improvement opportunities and implement operational enhancements.
• Experience working with an ERP, VMS, or HCM system.
• Experience using ticketing, case management, or service request systems, with a preference for ServiceNow and Jira.
• Advanced proficiency with Microsoft Excel, including data analysis, reporting, formulas, pivot tables, and data management.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to data accuracy.

What will help you on the job

• Experience supporting a contingent workforce, MSP, VMS, staffing, or vendor management program.
• Demonstrated commitment to continuous learning through professional development, certifications, training, or industry engagement.
• Experience using workforce analytics and procurement reporting to drive business recommendations and process improvements.
• Experience working with workforce management, HR, procurement, or talent acquisition systems.
• Knowledge of employment practices, worker classifications, and workforce compliance concepts.
• Experience partnering with staffing suppliers, recruiting teams, or HR organizations.
• Exposure to process improvement and operational excellence initiatives.

Key Competencies

• Customer Service Orientation
• Problem Solving and Critical Thinking
• Data Analysis and Reporting
• Relationship Management
• Process Improvement
• Organization and Time Management
• Attention to Detail
• Adaptability and Flexibility
• Collaboration and Teamwork

Salary range

$63,000.00 - $99,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $78,500.00- $117,500.00/ annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.