Contingent Worker Program Manager

Collectors Universe, Inc.; California (MO); Hybrid; USD 70,000 - 113,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Flexible time-off

Holiday pay

Employee discounts

Team events

Job summary

Collectors is seeking a Staffing Program Manager to lead the contingent worker lifecycle and drive structure across the program. You will partner with Talent Acquisition, Finance, Legal, IT, and Payroll to ensure compliance, vendor management, and process improvements.

The role offers hybrid work options with some onsite requirements near our US offices. A focus on building scalable processes and data-driven insights will be essential for success.

Qualifications

• 3–5+ years of experience in contingent workforce management, staffing operations, or a related People Ops program role.
• Hands-on experience managing staffing agency/vendor relationships including contract/SLA oversight.
• Comfort navigating worker classification and co-employment questions; know when to escalate to Legal.
• Data-oriented; build tracking systems and use metrics to surface risk and drive decisions.
• Strong cross-functional collaboration across TA, Finance, IT, Legal, Learning, Payroll, and Operations.

Responsibilities

• Own the end-to-end contingent worker lifecycle from request through onboarding, compliance, and offboarding.
• Manage staffing agency vendor relationships, including SLA performance and rate negotiations.
• Coordinate with Operations, Finance, HRIS and Talent Acquisition on headcount and position management.
• Maintain worker classification standards and co-employment guardrails with Legal.
• Maintain HRIS data integrity in Workday and support onboarding processes and reporting.

Skills

Contingent workforce

Vendor management

Data analysis

Cross-functional collaboration

Program management

Workday

Tools

Workday

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items.

We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.

We’re looking for a Staffing Program Manager to join our People team and build the foundation for how Collectors manages its contingent workforce. This is a newly created role with real ownership. You’ll be the single accountable point across the full contingent worker lifecycle, with a focus on our workers employed by staffing agencies domestically. Longer term, the scope of the role will expand to all contingent workers (consultants, independent contractors, EORs) globally. You’ll partner daily with Talent Acquisition, People Operations, Finance, Legal, IT, Learning, Payroll, and Operations to bring structure, compliance, and consistency to the program. You’ll report to the Director of Talent Acquisition. While preference will be given to candidates who can work from our office in Santa Ana, California or Jersey City, New Jersey, remote candidates in the United States will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

• Own the end-to-end contingent worker lifecycle, from approved request through contract, onboarding, communications, compliance, ongoing management, manager/shift changes, time tracking, and offboarding or conversion to FTE
• Manage staffing agency vendor relationships, including SLA performance, contract renewals and rate negotiations, compliance requirements, and consolidation strategy as the program matures
• Serve as the liaison between Operations, Finance, HRIS and Talent Acquisition regarding contingent worker headcount and position management
• Own contingent workforce compliance, including maintaining worker classification standards, co-employment guardrails, background check compliance, and documentation requirements in partnership with Legal
• Maintain HRIS data integrity in Workday, including accuracy of contingent worker records and positions, and partner with HRIS to administer agency access, improve data quality, onboarding business process, and reporting infrastructure
• Partner with FP&A on contingent worker spend tracking, budget forecasting, and cost-per-hire metrics to give the business clear visibility into contingent labor costs
• Lead the temp-to-FTE conversion process end-to-end, including the approval workflow, offer coordination, and seamless transition experience for workers and managers
• Identify and drive process improvements across the CW program, including standardizing practices across locations and departments, completing program documentation, and building toward global consistency once the US is stabilized

Who You Are:

• 3–5+ years of experience in contingent workforce management, staffing operations, or a closely related HR/TA/People Ops program management role
• Hands‑on experience managing staffing agency or vendor relationships, including contract and SLA oversight
• Comfortable navigating worker classification and co‑employment questions, and knows when to escalate to Legal
• Data‑oriented and organized — you build tracking systems that others can rely on and use metrics to surface risk and drive decisions
• Strong cross‑functional collaborator who can coordinate across TA, Finance, IT, Legal, Learning, Payroll, and Operations without formal authority
• Comfortable operating in a program that’s still being built — you bring structure to ambiguity rather than waiting for it to arrive

Salary Range. The salary range for this position is $69,820 - $113,355. Actual compensation on this range varies based on a variety of non‑discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation; please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision
• Full‑time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time‑off
• Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to [e-mail]. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.